Business Process and Communications OfficerListing reference: click_017823Listing status: OnlineApply by: 6 September 2024Position summaryJob category: FMCG, Retail, Wholesale and Supply ChainLocation: Western CapeContract: PermanentEE position: YesIntroductionClicks is looking for a Business Process & Communications Officer to support the Supply Chain & Logistics department in effective administration of Distribution Centre (DC) communications and ensuring accurate and updated information is available to all DC's across agreed formats. Based at Montague Gardens DC, Cape Town.Key ResponsibilitiesDeliver updates of Logistics policies and SOP's through reviewing, editing and communicating to all DC's through electronic communication processes and within agreed timeframes.Maintain updated policies and SOP's, and training material on the intranet according to required standards and ensure DC compliance and consistency.Engage with key stakeholders in the business regarding timelines and content of policies and SOP's to ensure consistency and accuracy of processes.Attend, participate and record weekly Scorecard meetings to enable drafting a summary report to the required standard for Head of Supply Chain and Logistics Executive.Deliver end-to-end management of all DC communications by all stakeholders that ensures effective gatekeeping of all instructions and messaging to stores.Develop, write up and standardise training material for new projects as required that meets business requirements within agreed timeframes.Ensure compliance to all SOP's aligned to regulatory frameworks within the DC space.Communicate potential compliance issues pertaining to SOP's and develop strategies to mitigate them.Job Related KnowledgeDC policies and processesKnowledge of SOP'sKnowledge of Distribution Centre communicationsIT knowledge (systems and applications)Knowledge of warehouse and compliance proceduresExperience RequirementsAt least 2 years' experience in a training design, communications, or similar environmentPolicy management and communicationWorking in a warehouse/logistics environmentEducationMatric Certificate (Essential)B.com/BA/Diploma in Communications and/or other relevant qualification (Essential)Job Related SkillsComputer literacyExcellent written communication skillsCompliance and governance skillsPlanning skillsConsistencyAttention to detailBehavioral SkillsRelating and NetworkingPersuading and InfluencingPresenting and Communicating InformationWriting and ReportingApplying Expertise and TechnologyFormulating Strategies and ConceptsPlanning and OrganisingFollowing Instructions and ProceduresDelivering Results & Meeting Customer Expectations
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