Business Process AnalystBusiness Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 13 Sep 2024
About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
Key Purpose To map workflow standard operating procedures (SOPs) for Discovery, including the mapping of new SOPs, updating and maintaining existing SOPs, and monitoring compliance with SOP standards within Discovery.
Areas of responsibility may include but are not limited to: Training on how to read/follow SOPs.Posting of SOPs in PinPoint.Alerts to business and training to socialize SOP changes.Identifying areas of concern and process weaknesses.Mapping of SOPs for new projects/processes using the BPMN stencil.Weekly progress stats to the business.Monthly SOP stats to the management team.Active engagement and collaboration with SMEs within business when mapping SOPs.Periodic review of SOPs in line with risk, compliance, quality assurance, internal/external audit, and regulatory requirements.Facilitating mandatory annual review of SOPs in line with iQS requirements.Supporting iQS audit requirements and changes in the SOPs review process.Gatekeeping the manual controls in the operational SOPs.Version control and effective document management of the SOPs and the SOP matrix in line with iQS audit requirements.Personal Attributes Strong analytical & problem-solving ability.Methodical and pays attention to detail.Able to take ownership & responsibility for own tasks.Assertive; team player ensuring the business case prevails.Ability to work under pressure.Ability to communicate clearly, concisely, and professionally with all levels of management.Strong numerical ability (to compile stats).Ability to follow flow and work instructions.Education and Experience 2 years industry experience and six sigma experience required.A working knowledge of the Operations environment throughout Discovery.An understanding of the Paradigm system.Good understanding of PinPoint.Must be able to relate effectively to internal and external clients and all interested stakeholders.Employment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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