Business Owner: Intelligent Analytics page is loaded Business Owner: Intelligent Analytics Apply locations Pinelands posted on Posted Yesterday job requisition id JR-52583 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Business Owner – Intelligent Analytics Products for Personalised Customer Experiences and Financial Wellness
At OM GRiD, we're seeking a Business Owner to lead the development and implementation of innovative Artificial Intelligence (AI) – powered "analytics products" and enablers, focusing on hyper-personalization, enhancing customer experience and advice.
In this role, you'll spearhead the development of solutions embedded within our digital channels, Rewards program, and financial wellness platform, aiming not just to enhance the customer experience but also to build intelligent analytics products that enable the personalization of financial guidance and advice, thereby encouraging engagement and drives business growth.Strategic Leadership: Define and drive the strategic direction of embedded intelligent analytics products, with a specific focus on providing personalized experience, financial guidance and advice to our customers through all digital channels including our financial wellness platform and rewards program.Product Development: Act as a product owner and lead the cross-functional agile team through end-to-end development, from ideation, to deployment, integrating seamlessly across Digital, Rewards & financial wellness platforms.Roadmaps and Requirements: Develop product roadmaps and translates product features into well-defined product requirements including user stories and acceptance criteria.Cross-Functional Collaboration: Works with teams and stakeholders, in an agile environment, to continuously review business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.Quality Standards: work closely with the Data & Analytics capability to ensure that you align to governance processes and quality standards for intelligent analytics products and enablers to ensure accuracy, reliability and compliance.Innovative Solutions: Identify and leverage emerging technologies and methodologies to create innovative solutions that provide a personalized customer experience, financial guidance and advice.Operations: Oversee the daily management of intelligent analytics products. This includes the Goal Recommender, NBA Engine, Siri for Customers, SegmentationContinuous Improvement: Foster a culture of continuous improvement, using data-driven insights to iterate on solutions and optimize the outcome and customer experience.Stakeholder Engagement: Effectively engage and align stakeholders at all levels of the organization, advocating for the importance and value of embedded analytics in driving impactful customer experiences and financial wellness.Business Impact: Measure and communicate the tangible business impact of embedded intelligent analytics solutions, demonstrating their contribution to customer engagement, acquisition, persistency and financial wellness.Data Sourcing: Identify and leverage internal and external data sources, tools, and technologies to enhance the capabilities of our intelligent analytics' products and enablers.Performance Monitoring: Monitor and analyze key performance metrics and user feedback to improve product effectiveness.Industry Trends: Stay abreast of AI, data science & technology advancements and trends to foster and drive innovation.Additional Responsibilities: Collaborating with users and stakeholders to anticipate needs and translate them into product requirements; Managing and prioritize the product backlog; Participating in agile ceremonies.Skills Education
Bachelor of Engineering Technology (BEngTech) (Required)Closing Date
04 April 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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