Our client serves as the management company for a dynamic portfolio of enterprises specializing in financial services and property development. This portfolio includes a financing company dedicated to offering accessible financial solutions for individuals and businesses, as well as a property development and construction firm focused on delivering innovative, high-quality projects. Together, these companies under our client's leadership aim to foster sustainable growth, providing a diverse range of services across finance and real estate to meet the evolving needs of their customers.
Job Type: Full-time/Permanent
Location: Tyger Waterfront, Bellville, Cape Town
Workplace: Onsite
Requirements
Experience with compliance and regulatory requirements
5+ years of experience as a Business / Operations Administrator or in a similar position.
Degree in business administration, facility management, or a related field preferred.
Familiarity with banking procedures and documentation is beneficial
Knowledge of office management systems and procedures
Excellent time management skills and ability to multitask and prioritize work
Strong organizational, planning skills and administrative skills.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office and data management software.
Detail-oriented with strong analytical and problem-solving skills.
Knowledge and understanding of FIC ACT
Knowledge and understanding of POPIA
Able to interpret law or legislation
Able to draft and implement policies
Customer service/support experience will be an advantage
Able to delegate
Self-motivated
Able to adapt easily
Able to work independently
Able to work under pressure
Responsibilities
Draft and implement policies for the FIC ACT
Implement RMCP - FIC ACT
Implement GAP Analysis
Implementing POPIA
Take responsibility for the administration and management of FICA processes including the research of new clients, review of FICA requests, FICA-related workflows, response to FICA queries, and maintaining the FICA reports
Complete ongoing training as necessary on the FIC ACT to keep up with the regulations
Due diligence of clients
Basic preparation of contracts for clients
Handling administrative requests and queries from senior managers
Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
Maintain a filing system
Client liaison
Provide general support to visitors
Answering calls and correspondences
Drafting and mailing customer correspondence and newsletters.
Ensure timeous resolution of all client/internal stakeholder correspondence, queries, and complaints
Creating and maintaining excel reports on projects
Relaying information, feedback and questions extremely accurately to the relevant party.
Plan, direct, and coordinate multiple projects
Provide polite and professional communication
Ensure client records are up to date
Organizing events, scheduling meetings/appointments, and making travel arrangements.
Maintain meeting minutes
Managing the maintenance of office equipment/supplies.
Performing other duties as assigned.
Coordinate office procedures
Company secretarial duties
Cooperate with other departments to ensure compliance with established policies
Maintain trusting relationships with suppliers, customers, and colleagues
Timeously submit all relevant reports to client/s or internal stakeholders upon request
Giving feedback on office efficiency and suggesting possible improvements
Manage the cleaning service. Check and monitor daily that all areas of the offices are cleaned to satisfactory standards and ensure availability of cleaning materials
Take ownership of health and safety of the office i.e., maintaining and updating office health & safety guidelines, organise training, fire evacuation procedures etc.
Ensure compliance and confidentiality on data management systems
Ensure automation and digitalization of data management processes
Establish and carry out departmental or organizational goals, policies, and procedures
Direct and oversee an organization's financial and budgetary activities
Manage general activities related to making products and providing services
Consult with executives, staff, and board members about operations
Negotiate or approve contracts and agreements
Analyze financial statements, sales reports, and other performance indicators
Ensure that everything is organized and that both short and long-term plans are seamlessly executed.
Coordinate repairs and maintenance
Maintaining company share registers and share certificates
Create and maintain Insurance register of equipment
Create and maintain Asset registers
Create and organize project codes and templates
Keep mailbox organized and file accordingly
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