The Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, Fanatics, and Levi's, visit www.impact.com.
Your Role at Impact.com:
The Business IT Integrations Specialist will oversee the integrations of new and existing applications. You will work closely with internal stakeholders and third-party vendors. The role reports to the IT Manager located in New York City.
What You'll Do:
Work closely with the IT Team to come up with solutions to drive productivity for internal stakeholders
Ensure IT general controls are in place for new and existing SaaS applications
Occasionally, handle new user access, assist with issues, user permissions, and user terminations
Perform IT integrations using an API, service account, etc.
Conduct SaaS audits to ensure company resources are optimally being utilized
Troubleshoot and resolve SaaS issues
Conduct research to understand, explain, and resolve technology issues
Utilize help desk tracking software to present recommendations and improvements for user systems
Keep up to date on the latest feature releases and implement these new functionalities in the company
What You Have:
5+ years of end-user support
3+ years of dedicated application support
Experience with IT integrations such as SSO, API, and third-party app integrations
Experience with SaaS migrations
Experience supporting tools such as Google Workspace, Slack, Atlassian, Zoom, and other applications
Ability to support predominantly a Mac-based environment
Ability to work independently and think creatively
Experience with creating technical documentation and introducing new features to the company
Understanding of information security principles and best practices
Nice to have:
Affiliate & Partnerships Industry Fundamentals Certification by PXA
Benefits/Perks:
Unlimited PTO policy:
Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both.
6 month primary caregiver leave
Training & Development:
Learning the advanced partnership automation products
Medical Aid and Provident Fund:
Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund
Restricted Stock Units:
3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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