Our client provides customers with the use of equipment through a variety of programs, in the Radiology Healthcare Market. They aim for their customers to pay for the use of the equipment from the cash flows that the equipment helps generate.
Their goal is to build sustainable and profitable businesses in the equipment-as-a-service, equipment rental and equipment leasing industries.
They have organized their portfolio around several equipment categories.
They currently have operations and/or offices in Ghana, Nigeria, South Africa, Dubai, The Netherlands, and the USA, and they are working to expand to several other countries in Africa and the Middle East.
Key Responsibilities The business development manager will be responsible for: Generating a pipeline of potential customers and managing the conversion of leads and prospects into customers.
Realizing annual and quarterly goals with respect to pipeline generation, conversion rates, customer acquisition, contract yields and customer retention.
Coordinating the customer vetting process (in collaboration with the credit team), leads the completion of transactions.
Account management, customer satisfaction and managing relationships with existing customers.
Managing or co-managing collaborative relationships with the local (partner) organizations of the Original Equipment Manufacturers (OEMs), who are their third-party service providers for installation, maintenance, support, customer training and an important part of lead generation.
Contributing, in close collaboration with colleagues, to building an organization brimming with operational excellence, the implementation of technology platforms, the evolution of and compliance with standard operating procedures.
Local implementation, execution and monitoring of all policies and procedures related to business development and account management.
Continuous updating of the CRM platform and for regular and accurate reporting of business development activities and contributes to consolidated and group level reporting.
Operating in close collaboration with other members of the broader business development team of their company.
Participating in the development of new service offerings and contributing to the evaluation and expansion of their Healthcare program to other equipment categories.
Proposing a departmental annual budget and operating plan in the context of their plan and budget.
Upholding their values.
Being fully compliant with all applicable regulations, codes of conduct and standards.
Requirements Qualifications, Experience, Characteristics and Skills Minimum qualification(s): University (Bachelor's plus Masters) degree, preferably in Medical Science and/or Business Administration.
Fluent in English, preferably with good working knowledge of local language(s).
Must be eligible to reside and work in South Africa.
Minimum Experience: Relevant commercial and professional experience in the healthcare (services) industry, medical equipment industry or a similar field, with a proven personal track record of customer acquisition and account management, and preferably with some experience in financial modelling.
At least 10 years of working experience.
Has at least 5 years of hands-on, on the ground, experience in the local market.
A keen knowledge of the local market and good awareness of relevant trends in the healthcare industry.
Desirable Characteristics & Skills: Results-driven, with a commercial mind-set and a strong sense of collective ambition and shared ownership of success, while accepting individual responsibility.
Entrepreneurial, mature, and high-energy, analytically strong, self-starter and team player, with good cross-cultural communication skills and a "can-do" mentality.
A great communicator with excellent people skills, has an eye for detail, and an unbiased, "open mind" in evaluating potential solutions.
Methodologically driven, process-oriented, and with a best practice mind-set; a quick study and an easy and flexible adopter of new initiatives and technologies.
Solid emotional intelligence and a healthy dose of cultural sensitivity.
Understands and subscribes to the importance of compliance and transparency.
Subscribes to the values, ethical standards, and their vision.
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