Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.Job PurposeBuild, maintain and enhance relationships with new and existing External Partners and leverage their partner relationships to deliver end-to-end business results for optimal business development.ResponsibilitiesBroker Relationships Development:Execute on the Broker sales strategy to achieve targeted financial results by developing and implementing a Broker contact plan to communicate product launches and engage potential Brokers in relevant sales campaigns. Act as the first point of contact for Broker queries and complaints, resolving these and referring complex issues to senior managers to ensure an appropriate and speedy response.Broker Customer Service:Provide quality service to Brokers while identifying opportunities to secure new business or support retention. Responsibilities include processing cases, dealing with complex queries, and investigating and resolving customer problems. Manage the Broker's portfolio, including sales, leads, closing, cancellations, premium income, and claims ratios in line with business objectives and compliance requirements. Ensure Brokers are continuously updated on training, products, and processes across TIH's entire value chain to drive sales and ensure adherence to business and statutory requirements.Broker Needs/Experience Research:Contribute to the understanding of Broker segments, trends, needs, and expectations by reporting and providing feedback on client interactions. Assess possible constraints for Brokers and provide ideas for improvement using fact-based evidence to enhance growth and deal-making opportunities.Performance Management:Deliver new business development sales targets and ensure quarterly targets are met. Provide guidance to Brokers/External Partners to ensure sales targets are met and monitor each Broker's monthly performance by providing them with their portfolio performance stats.Data Collection & Reporting:Produce accurate reports by collecting data using pre-set tools, methods, and formats. Generate daily, weekly, and monthly tracking reports on respective activities.Network of Influence:Participate actively in developing and nurturing networks and relationships internally and externally by attending necessary industry functions.Personal Capability Building:Develop capabilities by participating in assessment and development planning activities, as well as formal and informal training and coaching. Maintain understanding of relevant technology, competitors, external regulations, and industry best practices through ongoing education and events.Operational Compliance:Develop knowledge of the organisation's policies and procedures and relevant regulatory codes to ensure work adheres to those standards. Manage and mitigate risks by ensuring sound business practices and procedures are implemented and adhered to within the panel of Brokers/External Partners.EducationGrade 12/ SAQA Accredited Equivalent (Essential); Regulatory Examination and relevant short-term personal lines and business qualifications (e.g., Business Insurance) (Essential); All relevant FAIS requirements (Essential); Relevant CPD accreditation (Essential); B.Com/Higher Diploma or equivalent business-related qualification (Advantageous).Experience3 - 5 years experience in an insurance sales or key account management role (Essential); Experience in the long-term insurance industry (Advantageous).Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
#J-18808-Ljbffr
