Job purposeThis role is the custodian of the retail service stations with the purpose of building and maintaining strong customer relationships that facilitate a high-performance sale driven environment.Acts as an interface between the retailers and the company and seeks out opportunities to grow and develop the brand in the area.Overseeing the success of critical initiatives and business disciplines that drive, including being accountable to achieve and exceed the sales volume targets and liaising with a broad range of internal and externalKey Responsibilities: Operational StandardsWork with internal and external stakeholders to create business plans that identify needs, goals, and opportunities to achieve Business Plan success.Develop and implement strategies for improving key metrics and business operationsDevelop operational plans for achieving desired business outcomes and resultsProvide ongoing consulting to retailers and their employees to ensure success in their business areas.Maintain and grow relationships with clients and other business partners.Client ManagementEnsure business plan KPI's are met and brand standard, image stewardship and customer first are maintained for retailers within the designated territoryPlans and executes monthly call cycle and shares monthly in advanceOverseeing Retailers compliance with brand standards, Safety regulationsEnsures that the Retailers are aligned with all required processes as well as government regulations such as HES, licensing and local ordinances.Conducts business advising site visits and calls to review, measure, report and assist Retailers towards achieving agreed Business Plan targetsMonitors monthly performance and agreed action plans to ensure targets are achievedEnsures consistent and disciplined execution of processes/procedures/programs and systemsOversight of Retailers maintenance, including facilities and dispensing equipmentSales and Network Development Compiles a territory Business Plan Annually in advanceOversees and facilitates the Site Business Plans for each service station in the designated areaEnsure All Business Plan volume targets and Business Plan KPIs are achievedMonitors monthly performance and agreed action plans to ensure targets achievedReport site progress and recommendation to management teamMonitor sales (fuel purchases) and identify areas where sales are being lostMonitors and benchmarks external trends, including competitors, regulations, industry trends, structure and new clientsIdentifies new opportunities for business for The Group which includes but is not limited to new commercial customers and new retail service stationsMonitors and regularly conducts field visits and research to establish competitor activity in the Group areaScans the Group territory to identify potential new locations for new retail service stations, truck stops or commercial installationsNetworks within industry to establish profitable and well-located service stations with limited/expired tenure to convert the site.Competitor Reporting and AnalysisUnderstanding our competitors in the market, to ensure we remain relevant and ahead of the game.Devises and develops site and area specific strategies to counter any aggressive competitor activity.Gathers information and supporting documentation to assist with the reporting.Report monthly to the GM on competitive activities in the networkForeign FuelDaily/Weekly/Monthly oversight of Fueled/WSM/Meter readings o ensure visible and quick response to instances of Foreign FuelEscalation process with repeat offenders till LegalPromotions, CSI and AdvertisingIn conjunction with the retailers compiles an annual and monthly Promotions planEnsures compliance to the planAssists and supports any activations and promotional activities for the areaComplianceIn line with the Monthly Disciplined call agenda, executes all inspections, checks and audits as required by the company and the General Manager (includes)WSM Reports, BM HES reports, Site Image, Uniform reportsEnsures all inspections, audits and checks are done with integrity and all gaps are reported in writing (and accompanied with photographs where applicable)Preparing by-weekly operational reports for presentation to the GMResponsible for safeguarding reputation, image and credibility of the Company and the groupShare necessary information with the management team and Retailers to ensure business strategies are achieved Tenure Information Management.
Custodian of the Tenure listIdentify and highlight any tenure issues requiring resolutionStakeholder Relations Manage and maintain relations with retailers and franchises in the network, along with the BC'sDevelop and grow relationships with the retailers and franchisees in the GroupEstablish customer satisfaction in respect of service standards, customer care and customer responsiveness.Manage and cultivate existing relationships and expand recurring revenue streams.Collaborate with colleagues and service providers to drive the values of the businessAdministration and Support Ensures all meetings, dealings and pertinent engagements with customers are documented via email and saved on the Master file records electronicallyCompiles and updates files for each service station, including for areas housed on the same propertyEnsures impeccable filing and record keepingShares all necessary letters and correspondence with all applicable colleagues and GM Requirements 3 to 5 years previous experience in a similar role or within a fuel service station environment.Must reside or relocate to the Northern CapeMust be able to travel to the Northern Cape on a regular basisStrong retail fuel industry experience (Non-negotiable).Strong communication skills and able to build rapport with all internal and external stakeholders.Strong administrative skills.Well articulate, a good listener and a strong communicator.Good time management skills.Ability to think and act strategically in the best interests of the company.Well-presentedAble to work independently and self-disciplined, as the role is often done remotely or whilst travelling.Proficient in English and AfrikaansSouth African citizen