Business Change Manager - Bi

The Purpose of the job is to provide data management and business intelligence services for Santam Group that spans across all stakeholders.CAREER OPPORTUNITYThe Business Change Manager (BCM): Data and Information Management will be responsible for the direction, coordination and implementation of Santam's Group and Business Units data strategy. This will include designing and implementing a future state of data and tools to be able to be shared across the group. The BCM for Data and Information Management will assist in ensuring a complete view of data throughout the portfolio of activities taking place within the Group and Business Unit level. Group-level collaboration with identified projects, programmes and data management strategies is a key aspect of the role.JOB DESCRIPTIONThis person will:Participate in data strategy formulation in order to conceptualise change programmes, projects and initiativesEngage with stakeholders in partnership with the IT Business Delivery Team to obtain an understanding of their data and business intelligence demandDevelop and maintain partnerships with stakeholders to facilitate accomplishments of data demand and objectivesBecome a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practicesFacilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groupsCollaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholdersIdentify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to SantamResponsible for implementing a wide range of data management services on data as required by the portfolioIdentifies data quality concerns, conducts root cause analysis and provides feedback to the relevant governance forums and data management competency centresBe consulted for input on, and be informed of, all data management services as they relate to dataShare operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling in the organizationObtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder's businesses by highlighting benefits in support of the implementation of recommendationsDelivery of demand for data, reporting and business intelligence servicesProvision of specialised data services to identified stakeholdersManage conflict from time to time between Group overall position vs that of the individual Business Unit objectivesManage a team of Data Analyst to assist with the impact and data dependency analysis between data sources and prepare technical specifications and design for developers.PRIMARY RESPONSIBILITIESThe BCM: Data will provide the following key services:PORTFOLIO CONSULTING:Ensure portfolio alignment and prioritisation with strategy / business objectivesFacilitate development of future initiative roadmap in support of the business strategy/objectivesFacilitate concept designs across individual business units and the Group through IT Business Delivery Team.Prepare business casesInitiate projects & assist contracting of appropriate resourcesSOLUTION DELIVERY:Ensure appropriateness, quality & completeness of solutions (e.g. review of business requirements, process designs, solutions provided & test plans)Ensure project/scope alignment with business case / business objectivesSupport change management and give input to approach and strategyBuild strong partnerships with Business Owner, Product Owners, Project Manager, other IT Business Delivery Managers and external vendors.Monitor BU Portfolio budgetBUSINESS READINESS & BENEFITS REALISATION:Support transition of project to operations/BAUProvide support required to embed new and changed processes and solutions to become BAUSupport benefits realisation & monitoringQUALIFICATIONSBachelor's Degree - applicable major preferred (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering, Statistics/Applied Math)DAMA certified data management professional (CDMP) or similar data management certificationMinimum 10 years experience at a Management level5 years' experience managing the BU portfolio and delivering solutions to the respective BU's5 years strong Data Management experience will be advantageousExperienced in dealing with external suppliers and offshore business partners will be advantageousKNOWLEDGEWorking knowledge of Data ManagementWorking knowledge of data governance and processesSound business acumenUnderstand the executive sponsors agenda and provide information to support decision-makingWorking knowledge in portfolio/programme/project management methods and tools such as Agile.SKILLSOutstanding influencing & negotiating skills, influence thinking at an executive & senior management levelPersuasive with excellent oral & written communication skills: concise, impactful and appropriate with good track recordStrategic thinker who can also work at detail level; Ability to understand and interpret business strategy from definition into execution; Ability to think holistically as well as at a detailed levelAnalytical, interpretative and problem solving skills: creative analytical thinking, systems thinking, planning, challenging assumptions and orthodoxies, turning concepts and big picture into detailed actions and targets, ability to look across the business and see inconsistencies in data or strategyBehavioral characteristics: ethics, listening, trustworthiness, make things happen, energetic, proactive and positive thinkingInteraction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skillsCOMPETENCIESClient focusDrives resultsFlexibility and adaptabilityCultivates innovationDeciding and initiating actionLeadershipHuman Capital DevelopmentBuilding networks and good relationshipsEnterprising and commercial thinkingAnalytical and systems thinkerProduce creative solutions to business problemsPerform under pressureSelf-motivatorChallenge current assumptions and beliefsCommunicate complex concepts in easy to understand mannerABOUT THE COMPANYSantam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.Qualified applicants are invited to apply via our careers portal on our website (http://www.santam.co.za/about-us/careers/career-opportunities/). Should you be aware of a qualified individual, please pass this vacancy on to them.Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply.
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