Business Applications and Process Support Manager (BAPS)
KwaZulu-Natal
Key Responsibilities:
Financial Control:
Budgeting and accounting for the cost of BAPS services both locally and globally.
Service Management:
Delivering and supporting BAPS services that meet business needs.
Project Management:
Managing BAPS systems development and integration solutions.
Collaborating closely with external developers to provide effective and efficient solutions.
Ensuring proper planning, executing, controlling, and closing of projects to achieve agreed goals, criteria, and deadlines.
Business Analysis:
Analyzing business processes and identifying areas for improvement.
Translating business requirements into functional specifications for the development team.
Facilitating communication between stakeholders and the development team.
Development:
Collaborating with cross-functional teams to define, design, and deliver new reports, integrate systems, and solve business challenges.
Debugging and resolving report defects and issues.
Vendor Management:
Working with external support personnel to provide cost-effective and business-compatible support to internal stakeholders.
Managing relationships with vendors to ensure the delivery of quality products and services.
Training:
Training support and development personnel on new and existing systems to ensure they can provide the required support to the business.
Team Leadership:
Ensuring a motivated, competent, effective, and efficient team that can meet business requirements.
Key Performance Areas:
Financial Control:Efficient budgeting and cost management.
Service Management:Effective delivery and support of BAPS services.
Project Management:Successful management and execution of projects.
Business Analysis:Improvement of business processes through analysis.
Development:Delivery of effective system solutions.
Vendor Management:Maintenance of productive vendor relationships.
Training:Comprehensive training for support and development personnel.
Team Leadership:Building and maintaining a motivated and efficient team.
Consequences (KPIs):
Legal and company compliance with business processes and procedures.
Timely and uninterrupted business processes.
Mitigated system security risks.
Accurate business decisions based on correct business information and reporting.
Qualifications:
Bachelors degree in Information Systems or Computer Science.
Project Management certification.
Azure certification.
Legal Requirements:
Possession of a valid Code 08/EB drivers license.
Experience:
5+ years in a similar position.
5+ years in SQL/SSIS/SSRS development.
5+ years in systems architecture design.
5+ years in business analysis.
5+ years in SQL server database administration.
5+ years in project management.
2+ years in Azure administration.
Knowledge and Skills:
Expert in MS SQL Query creation, SSIS package, and SSRS report creation.
Proficiency in Power BI development.
Experience in Azure data platforms management and Azure administration.
Knowledge of source control management.
Proficient in Microsoft Excel and Word.
