Business Analyst (Talent Pool)

Business Analyst (Talent Pool)Business Unit: Vitality RSA
Function: Business Analysis
Date: 24 Oct 2024
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Vitality RSA Systems
Discovery Vitality RSA Systems is a dynamic and energetic environment which encourages an ownership attitude. The environment provides innovative systems development, architecture, support and infrastructure to our internal clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our business units and other key stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as a consultant on the application.
Areas of Responsibility
• Act as a consultant to the client on the application
• Participate in client planning forums and advise on solutions
• Challenge the business in their thinking, especially to understand the intent of the business requirement
• Assist business to articulate the benefits they wish to realize with the solution
• Pursue enquiries with clients to understand the 'why' rather than the 'what' of the business request
• Facilitate the development of a Business Case
Customer Requirements Specification (CRS)
• Follow a structured process to listen to, understand and document client requirements
• Facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
• Perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
• Document the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
• Ensure alignment between the Business Case and the CRS
• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS
Product Requirements Specification (PRS)
• Design and validate the functional solution
• Interpret the CRS into a set of Functional Requirements Specifications (FRS)
• Highlight integration aspects that must be considered
• Identify a set of stakeholders that need to be involved in creating and validating the PRS
• Interview business and technical owners, as well as experienced members of the development team
• Build & demonstrate GUI prototypes, to validate the designs
• Perform modelling & build data models that simulate the solution
• Identify and design a set of test cases/scripts, test scenarios and test data sets to accompany the PRS
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off
• Review the approved CRS and PRS with the development team
Project Documentation
• Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
• Provide updates to project schedules
• Maintain and update the scheduling system
• Coordinate work activities between the client and development team
• Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
• Manage and prevent scope creep
Release Notes & Training Material
• Update and publish release notes related to the current system changes implemented and notify impacted parties
• Assist trainers with queries or release notes
• Present initiation papers to other teams at the Channel Forums
• Develop procedure manuals for the system
• Maintain and update the CRS and PRS with any added content
• Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
• Check documents in and out of system
• During go-live, perform live monitoring of the new system
Query Report
• Respond to incidents escalated by the Incidents team
• Log issues in the appropriate issues logging system
• Conduct preliminary analysis on issues
• Provide reporting to Development Manager or PM on project activities and status
• Agree required support functions with business prior to go live, and document in SLA
• During go-live, provide end user support if required
• Be on standby for possible client issues during go-live
• Provide ad-hoc 'walk through' support on site with clients
Personal Attributes and Skills
• Drives Results
• Passion for delivery and quality
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
Education and Experience
• 5 years solid Business Analysis experience with significant exposure within the SDLC, specifically Agile/Waterfall software development
• Strong understanding of business processes and functional requirements
• BSc Comp Sciences / Information Systems or equivalent tertiary qualification (Advantageous)
• Business Analysis Diploma / Advanced Business Analysis qualification or related Business Analysis Certification (Advantageous)
• BPMN Course (Advantageous)
Technical Knowledge
• PL/SQL – writing/running queries (Beneficial)
• SQL, UML, XML and OO
• Processes: ITIL (Incident, Change, Release, Problem Management)
• Technologies: SQL (Oracle and IBM Netezza), UML, XML and JSON
• Tools: Enterprise architect, Visio, SoapUI (SOAP) / REST client (JSON), Atlassian tool suite (Jira, Confluence)
• Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation
EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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