Role purpose
We are seeking a dynamic and experienced Business Analyst to join our team. The successful candidate will be responsible for translating business needs into detailed requirements, applying design thinking, and collaborating with cross-functional teams to deliver impactful solutions. You will play a pivotal role in driving new initiatives, ensuring alignment with customer needs, and maintaining efficient processes throughout the project lifecycle.
Key Responsibilities
Business Case Development:
Produce business cases for new initiatives, evaluating their desirability, feasibility, and viability.
Conduct cost-benefit analyses to support informed decision-making.
Design Thinking & Customer-Centric Approach:
Apply design thinking methods to understand and address client needs, ensuring solutions are user-friendly and effective.
Engage with stakeholders to align solutions with customer expectations and business objectives.
Requirements Documentation:
Break down epics into features and user stories with stakeholder input, documenting business rules, use cases, and system requirements.
Utilize tools like ARIS, Confluence, Visio, Lucidchart, or Miro to document data flows, business processes, SOPs, and work instructions.
Process Analysis & Improvement:
Analyse existing business processes to identify inefficiencies and recommend improvements.
Propose solutions to streamline operations and support business or project objectives.
Agile Development & Team Collaboration:
Participate in an agile development team, attending Scrum meetings, and serving as a Product Owner when required.
Manage Kanban boards and collaborate with the delivery team to define priorities and release cycles.
Stakeholder Engagement & Alignment:
Regularly engage with stakeholders to validate features and ensure alignment with business goals throughout the SDLC.
Communicate with developers to clarify specifications, design, and changes, and assist in coordinating product releases.
Testing & Quality Assurance:
Collaborate in the development of test plans and cases, conducting user acceptance testing (UAT) to validate solution quality and alignment with requirements.
Support test preparation, execution, and the development of training materials for new processes or systems.
Release Coordination & Documentation:
Ensure all release documentation is complete, stakeholders are informed, and the release plan is clearly communicated.
Provide post-release support, including documentation review and business training.
Competencies required:
Effective Communication Skills: The ability to clearly convey information, ideas, and expectations through various channels, while also listening actively and understanding others' perspectives as well as a strong ability to create and maintain high quality documents.
Collaborative: The ability to work effectively with others in a team towards a common goal.
Stakeholder management: The ability to identify, engage, and maintain productive relationships with key stakeholders that have an interest in or influence over a project, initiative, or organisational outcome.
Attention to Detail: The ability to thoroughly focus on the finer aspects of a task, ensuring accuracy, completeness, and quality in their work.
Problem-Solving & Analytical Skills: Ability to identify, analyse, and develop effective solutions for complex issues using critical thinking and derive meaningful insights.
Judgement & Decision-making: The ability to make informed, timely, and effective decisions through analysing information, weighing potential outcomes, and selecting the best course of action to resolve issues and capitalise on opportunities.
Time Management: The ability to effectively manage time and resources to meet deadlines through task prioritisation and is able to balance multiple tasks and projects efficiently.
Adaptability: The ability and willingness to be flexible, to adapt to and work effectively within a variety of changing situations and with various individuals and groups.
Innovative and Process Improvement: Identifies and implements opportunities for enhancing operational efficiency and effectiveness.
Qualifications & Experience
Bachelor's degree in Business, Finance, Economics or related field.
Accredited BA course
Minimum 5 years' experience as a Business Analyst
Proven experience in Agile delivery method
Previous experience in applying SAFe and Design Thinking frameworks as well as Agile delivery methods.
Previous Product Owner experience will be advantages
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