Business Analyst (Mid-Level)

EMPLOYMENT TYPE:
Permanent
COMPANY:
A large retail chain based in Cape Town.
LOCATION:
Cape Town
WORKING MODEL:
Onsite, 5 days a week, with flexibility.
JOB OVERVIEW:
One of South Africa's largest retailers known as the friendliest retail brand, winning local and international awards for innovation and the use of state-of-the-art systems and technology. The systems and business processes within the Commercial Department will be implemented to incorporate industry standards and best practices, with a focus on providing business process and technology support to users.
DESCRIPTION OF POSITION:
Key Responsibilities:

Assist with the upkeep, enhancement, and optimisation of current business processes and technologies.
Offer system consulting, user assistance, and analyse system issues.
Investigate and suggest new solutions and modifications to business processes and technology.
Conduct solution analysis, design, documentation, and develop change management plans.
Design business processes and create functional specifications.
Test and implement new solutions or system modifications.
Oversee system cost management and budget control.
Manage resources effectively.
Develop and write reports based on specifications.
Develop and maintain user training manuals and standard operating procedures.
Facilitate cross-functional meetings and workshops.
Manage projects as part of an Agile Scrum team.
Keep up-to-date with relevant regulations and compliance issues.
Handle ad hoc projects as needed.

KNOWLEDGE AND SKILLS:

The ideal candidate must demonstrate competencies in attention to detail, sound business acumen, interpersonal and problem-solving skills, resourcefulness, results-driven motivation, strong communication skills, and the ability to work effectively as part of a team.
Above average computer literacy: Google Docs, Google Sheets, Google Slides, Draw.io.

QUALIFICATIONS REQUIRED:

Commercial/Business/Engineering related Degree with Analytical/Commercial subjects.

EXPERIENCE REQUIRED:

Minimum 3 years systems/business analyst experience, preferably in a financial services, logistics or e-commerce environment.
Experience in using business process management software/methodologies.
Use of tools like Notion and JIRA.
Exposure to business process mapping using tools and methodologies.
Google BigQuery and/or SQL knowledge and experience.

ADVANTAGEOUS SKILLS:

Retail experience.

**Please note:** If you have not heard from us within 2 weeks, please consider your application unsuccessful.
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