The Core Insurance Platform team, with a specialisation in Claims in Santam BITS (Business Information Technology Services), is looking for a Business Analyst situated in the Western Cape (Bellville).ABOUT THE ROLEThe Business Analyst plays a key role in structuring solutions across the Claims enterprise. You are competent in shaping business initiatives and Change Requests into implementable business solutions.You will play a key role in applying the agile approach to support the Claims product owners in analysing the business domain, defining ideal solutions to enable the strategy and building and grooming the product backlog.KEY RESPONSIBILITIESConsult with business to identify business problems and opportunitiesAssist with conceptualization, proposal of solution and business case developmentAnalyse and decompose relevant business processes and understand the impact on businessElicit, analyse, document and maintain business requirements and functional specificationsAdministration, planning and organizing of work to ensure successful and on time deliveryEnsure that solutions deliver on business expectationParticipate in quality assurance and user acceptance testingInvestigate production incidents and change requests to identify solutions and work with development team to implement solutionsProvide support and collaborate with project management, change management, training, design, development and testing competenciesComply with company policies and procedures, standards and methodologiesStay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processesQUALIFICATIONS AND EXPERIENCEDegree related to business analysis and information systems e.g. B. ComRelevant Tertiary qualification or certificate/diploma in Business Analysis from an industry recognized training institution (FTI Diploma would be beneficial)5 years and more experience as Business AnalystExperience with working in an agile environment e.g. Scrum, managing product backlogs and writing user storiesExperience in the use of software and process modeling methodologies and toolsExperience working with Atlassian (Jira and Confluence) advantageousExperience in workshop facilitation and communication with stakeholders both internal and external and at different levels of the organisationExperience in the use of project management techniques and methodology advantageousExperience in the short-term insurance industry advantageousDelivering results and meeting customer expectationsRelating and networkingAchieving personal work goals and objectivesSKILLSStrong analytical and problem-solving abilityStrong customer service orientation and collaborative interpersonal styleThorough knowledge and understanding of business, process and technology environmentsEffective communication skills, both written and verbalEffective relationship building skills and ability to liaise with stakeholders at all levels, internal and externalHigh confidence, self-driven individual who can remain calm and focused under pressure. Ability to manage own workload and timelinesFacilitation of workshops, decision-making, and actions to enable teams to agree next stepsAbility to effectively deal with conflict situationsAbility to be organized while working in a complex, fast-paced and dynamic environmentAbility to work independently and collaborativelyAbility to take ownership, lead and initiate action and drive actions to completionCOMPETENCIESDrives ResultsFlexible and AdaptableClient FocusAnalytical ThinkingDecision QualityABOUT THE COMPANYSantam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance.Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
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