Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
ROLE OVERVIEW
We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.
The candidate will work in cross-functional Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.
KEY RESULT AREAS
Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes in an Agile environment.
Work with product owners and development teams to design and develop solutions that meet customer needs.
Analyze and translate business requirements into artefacts that define and express the requirements, including:
User Stories
Acceptance Criteria (Gherkin)
Business Processes
Business Rules
Wireframes
Data Requirements
Run Grooming sessions.
Proactively manage project timelines and deliverables, utilizing and engaging in Agile practices, including sprint planning, daily stand-ups, and retrospectives.
Conduct user acceptance testing and ensure that systems and processes are performing as expected.
Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives.
Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.
ROLE REQUIREMENTS
Domain Expertise:
Experience with system implementation, testing, and deployment, ideally in Retail Banking.
Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors.
Familiarity with regulatory compliance and risk management practices in the Retail Banking industry.
Retail Banking in general.
Digital Banking (online and mobile app).
Savings and Current Accounts.
Retail Lending (including Personal Loans and Overdrafts).
Card.
Digital Marketing.
Fraud.
AML.
Customer Onboarding.
Collections.
Work Experience:
3+ years of proven experience as a Business Analyst/Senior Business Analyst, specifically in Retail Banking and retail lending, with a focus on digital banking systems and processes.
At least 2 years working on Agile projects.
Skills and Qualifications:
Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.
Knowledge of Agile methodologies and project management practices, including Scrum, Kanban, and Lean.
Excellent communication, collaboration, and problem-solving skills.
Ability to work independently and in a team environment in an Agile framework.
Strong analytical and critical thinking skills.
COMPETENCIES
Strategic.
Leading with Influence.
Collaboration (Relating).
Customer First.
Execution.
Innovation (Perspective).
Personal Mastery (Learning).
Business / Organisational Capability Mapping.
Operating Models.
Problem Management.
Systems Analysis.
Closing Date: 09 January 2025, 23:59
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual's Covid-19 vaccination policy for further detail.
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