Business Analyst

Work with their platform to design and implement customized solutions
Collaborate with cross-functional teams to gather and analyze requirements, improve user experience, and create detailed use cases
Prepare SLA reports, provide first-line support and draft Statements of Work for clients
Build strong client relationships and ensure successful project delivery in a fast-paced environment

Skills & Experience:
Minimum of 5 years in a performance improvement environment
Strong communication, problem-solving, and analytical skills
Proficient in creating high-quality work products and use case documentation
Experience in process design, UX/UI (preferred), and digital data requirements

Qualification:
Bachelors degree in Business, IT, or a related field (or equivalent experience)

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