Business Analyst (Bellville) Bellville, South Africa | Posted on 08/19/2024 The role of the Business Analyst is to ensure the smooth and effective running of the Leads Management system, related processes, and integration points with other systems and applications, thus ensuring that leads are made available to intermediaries, enhancing the intermediary's productivity and user experience, as well as the end-user customer's experience.
The role is also responsible for reducing and preventing any business risks associated with the use of system tools and applications by the intermediaries and to manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified or suggested.
The role also manages and takes ownership of allocated projects and tasks, as well as assigned resources.
What will make you successful in this role?
To ensure the smooth and effective running of relevant intermediary (electronic) tools and applications.
To ensure the ease of use of relevant tools and applications, as utilized by the intermediary, thus enhancing the intermediary's experience as well as the end-user customer's experience.
To reduce and prevent any advice risk associated with the use of system tools and applications by the intermediaries, in relation to the assigned portfolio.
To manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified/suggested – as per agreed upon portfolio and focus areas.
Manage and take ownership of allocated projects/tasks, as well as assigned resources.
Requirements Qualification and experience 3-year diploma or degree (IT focus) Business Analyst qualification Working knowledge of the SAFe Agile methodology will be an advantage Project management qualification will be an advantage Working knowledge of applications in Cloud (AWS) will be an advantage At least 5 years business analyst experience in the financial services industry Knowledge and skills IT/Systems/Tools: MS Office (Excel, Word, PP) SanPort SanFin Leads InterAct Business: Sound financial services industry knowledge/context SanlamConnect knowledge Product knowledge / Product lifecycle knowledge Sales tools, calculators, and aids Content management processes and guidelines Financial services compliance legislation/regulations (incl.
FAIS, TCF, PPI etc.)
Core competencies Customer Focus Drives results Personal attributes Effective at building partnerships Analytical with an eye to enhancing systems and processes Willing to influence the thinking of stakeholders Comfortable collaborating with various role-players Able to maintain performance under pressure #J-18808-Ljbffr
