Sunninghill, Johannesburg, South Africa | Posted on 25/04/2024
Established in 2001, RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM's Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer's experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
Specialisation fields:
• Cloud infrastructure
• Mobile connectivity and data management
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.
Our values:
Where will the successful candidate fit in? The position is for Account Manager in the RSAWEB Business Direct Sales team based in the Cape Town office. You will work closely with the Head of Enterprise.
The successful candidate will manage a set of Business Accounts by understanding the client's current connectivity, cloud, mobile and infrastructure requirements, and strategy, while ensuring that RSAWEB provide the best products and solutions to transition the client's business in an innovative manner.
Key Objectives • Manage a portfolio of clients using excellent relationship building techniques.
• Developing account management strategies and coordinating with internal teams to deliver solutions to meet client needs.
• Using previous business development and solution selling experience to grow RSAWEB Business's customer base.
• Consistently meet and exceed revenue targets.
• Attending industry networking events.
• Identify opportunities to move legacy customer computing environments into their own unique Virtual Data Centers at RSAWEB Business.
• The ability to create meaningful proposals customised to each customer's requirement.
• The ability to aggressively manage the sales cycle to ensure customers are onboarded quickly and efficiently.
• Effective co-ordination and escalation of matters to relevant business managers.
• Maintain accurate sales forecast and weekly activity reports.
• And any other reasonable task.
Requirements • Experience with selling Business Connectivity, Cloud, Mobile Data and/or IOT.
• Minimum of 5 to 7-year track record in a Solution Sales / Account Management environment.
• Uncover and create new business opportunities through independent prospecting.
• Provide support and regular updates to clients experiencing outages.
• Degree level preferential.
• Excellent teamwork and communication skills.
• Commitment to delighting customers.
• Ownership – able to take responsibility, troubleshoot problems and work with teams to get results.
• Able to cultivate trust and credibility with peers and customers and maintain strong working relationships at all levels of RSAWEB.
• Positive attitude, self-motivated and managed.
• Medical Aid and / or Medical Insurance.
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program (ICAS). Providing free 24/7/365 counseling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• A hybrid work environment that is linked to company policy (company policies may be adjusted as required to address market and other business demands over time).
• Lastly, a work environment that rivals the very best!
No application will be considered if all requirements are not met from a skill set perspective. If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
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