We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you'll doThe SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. The focus of this position is to join the BTP Customer Success Partner (CSP) team and become the trusted advisor to some of our flagship EMEA customers, helping them drive a roadmap for BTP adoption and consumption across their organisation.You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.You understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures.You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers.You will analyze your customer's technical needs and execute consumption plans for your assigned customers.You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.You will be a voice of the customer to internal SAP stakeholders.BTP-CSP Senior Advisor may also be assigned to fulfill a customer's premium subscription services.What you bringExperience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project / Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.Excellent understanding of one or more areas of the SAP BTP portfolio.Working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies.Foundational knowledge of public cloud platforms and providers (e.g., Microsoft Azure, Amazon Web Services, Google Cloud, etc.).Professional experience with implementing cloud initiatives.Excellent communication and presentation skills.Strong customer service mindset and customer empathy.Ability to manage complex organizational dynamics both internally at SAP and externally with customers and partners.Passion for learning new technologies and enjoy problem solving.Thrive in a dynamic team-based environment.Meet your teamWe pride ourselves on a work environment that is inclusive and diverse. The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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