Broker Support Office AssistantMedical IndustryOur Client is seeking a BROKER SUPPORT OFFICE ASSISTANT to join their team in Faerie Glen.Main purpose of the job:Responsible for the Administrative duties in the regional office in Gauteng, liaising with in-house consultants, Medical schemes and other product suppliers and services.Responsibilities:Building and maintain good relationships with all stakeholders as Indicated below:Maintain excellent client service daily on:Receiving, checking and submitting of Medical Scheme applications, GAP cover applications &/or all applications of product suppliersConfirmation of application received and submitted to client & consultantFeedback received from product supplier to client & consultantFollow-up on outstanding information & documentation on all applications for all product suppliersFollow-up on all feedback receivedFollow-up on GAP certificates received, send to client & consultant & maintaining recordsSubmitting documents of changes in membership status to product suppliersSubmitting documents of finalising an application to product suppliersReceiving, submitting and confirming of broker appointments receivedReceiving, submitting of claims and claim queries via Telephonic / e-mail / fax related servicesReceiving, submitting of chronic applicationsFollow-up & feedback on all claims & chronic submissions to client & consultantBenefit confirmation via telephonic / e-mail / fax related servicesMembership status confirmation via Telephonic / e-mail / fax related servicesAuthorisation assistanceForwarding Membership Enquiries to product suppliers (e.g. requesting membership certificates / Tax certificates / new membership card) and provide feedback to client & consultant.Maintaining records and statistics re administration service rendered (e.g. # of applications, faxes, e-mail enquiries, etc.) on Atwork system & PansolMaintaining & updating the consultant book and supplying this to consultant on a weekly basisKeeping record of all client Complaints, the escalation and resolving thereof.Walk-In Centre related servicesReceiving of queries regarding Gap Cover and non-payment of claims etc.Product suppliers rejection list supply to consultant for follow-upProduct suppliers cancellation list supply to consultant for follow-upMaintain spread-sheet of other schemes member admissionGeneral Office DutiesRequirements:Grade 12Tertiary Qualification (diploma)3 years experience in a similar roleEnglish and Afrikaans speaking a mustMedical Aid Scheme knowledge is a must (know the Medical Schemes Act)Knowledge to interpret scheme rules and administration processesSalary: R7500.00 per monthPosted 2024-02-14
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