Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market.
It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans.
What will you do?As a Branch Manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.Guiding, integrating, and standardising the activities, goals, and objectives of various Sales Consultants in the branch, in line with the strategy.Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.Assuming responsibility for the successful day-to-day maintenance and management of the Retail branch.Responsible for Retail branch strategy development and business planning.Ensure retail branch sales delivery and establish and drive a service culture.Ensure compliance, quality, and risk management.Responsible for all operational people practices relating to direct reports, in collaboration with HR.Monthly planning and reporting of sales and service activities in the Branch.Identify key internal and external stakeholders and determine effective engagement tactics that will contribute to building and maintaining relationships.Qualifications and experience:Matric (Grade 12).RE1 and RE5.120 Wealth Management credits OR tertiary qualification recognised by the FSCA.Class of Business accreditation (annual).Compliant with continuous professional development (CPD) current and past cycles.At least 5 years recent industry experience, of which 3 years should be in any leadership capacity.Service Management experience is essential.Credit and lending experience.Knowledge, Skills and Competencies:Sales tactics and approaches.Stakeholder engagement and management.Customer service and engagement.Relevant Regulatory frameworks, policies, and standards.Sanlam insurance products (ideal).People management practices and principles.Business Acumen.Data and analytics (including data visualisation).Project management.Critical thinking and problem-solving skills.Strong communicator (verbally and in writing).Able to lead and motivate a team.Driven to exceed targets.Adaptable and able to learn quickly.Resilient and open to change.Personal AttributesInterpersonal savvy.Decision quality.Directs work.Optimises work processes.Core CompetenciesCultivates innovation.Customer focus.Drives results.Collaborates.Being resilient.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity, driving us to ensure a thriving and sustainable business in South Africa.
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