RETAIL BRANCH MANAGER - PIET RETIEF To ensure the effective and efficient running of the store, to optimize profitability and staff development through effective leadership. functional outputs / Actions w To achieve set monthly targets. w To maintain gross profit at required level. w To plan & implement effective promotions, when required. w To ensure that a prospect system is in place and utilized daily. w To conduct knowledge training on an ongoing basis. w To ensure that effective prospecting is done by all sales consultants. w To communicate the stores performance to all staff regularly and to canvass suggestions for corrective action plans. w To conduct regular meetings to maintain the focus on key result areas. w To ensure training and development of staff in line with a fixed training and development plan. w To ensure that all staff have a personal development plan. w To maintain headcount at budgeted levels. w To maintain harmonious relationships between employer and employees. w To deal with grievances timeously and in accordance with company policy. w To apply discipline for misconduct timeously and in accordance with company policy. w To ensure the correct recruitment and selection of store personnel in respect of company policy. w To maintain productivity levels of all staff in store. w To ensure performance appraisals for all staff are conducted in line with company policy. w To ensure that working conditions are in line with company policy. w To ensure that all documentation is dealt with in terms of company policy and procedures. w To ensure the correct management of company assets. w To ensure that any adverse audit comments are rectified immediately. w To ensure that the content of instructional memos/policies/procedures is distributed and understood by staff. w To complete daily / weekly / monthly checklists accurately & timeously. w To identify and rectify any loss areas, and ensure corrective action plans are drawn up. w To maintain the financial model (benchmarks) for maximum profit. w To pro - actively ensure that the company''''s advertising drives are implemented effectively. w To ensure that merchandise is displayed as per brand policy. w To be aware of oppositions advertising & promotions. w To ensure a complete knowledge of available products in terms of benefits, lead times, suppliers, prices, range, contact people & terms of sale. w To ensure the highest standards of housekeeping throughout all areas of the branch. w To be fully aware of the areas from which your store does business. w To ensure that all credit related memos are adhered to at all times and that relevant staff is informed of the content thereof. w To ensure that relevant credit notes are passed timeously. w To be accountable for the overall management of debtors book. w To ensure strict adherence to store opening and closing procedures. w To ensure that all security systems are effectively maintained and checked regularly. w To ensure that the correct petty cash procedures are adhered to at all times. w To oversee that merchandise is received promptly, efficiently and accurately at all times. w To be responsible for the overall planning of delivery of merchandise. w To ensure that correct security procedures are adhered to at all times regarding merchandise. w To ensure that all branch merchandise is correctly ticketed and priced. w To maintain stock holdings at budgeted level. w To ensure that branch stock counts are conducted as per company policy and on correct dates. w To ensure that all staff within the branch are aware of the vision core values and core purpose. w To monitor after delivery follow-up calls. w To ensure that all staff are fully trained and are able to offer excellent customer service and product knowledge so as to project an effective customer orientated store image. w Grade 12 w Retail Diploma or a degree in Sales and Marketing an advantage w Pref. 5 years Industry related experience, Of which at least 2 years middle Management experience w Influencing skills, negotiation skills and communication skills w Industry and competitor and product knowledge w Customer Relation Management w Business acumen / insight w Relevant legislation impacting the business w Financial acumen w Drive for results w Managerial skills w Interpersonal relations w Conceptual skills w Persuasive skills
