Job Purpose: Company is looking to appoint a Branch Manager to lead every aspect of running our branch in East London. He/she should maintain sound relationships with internal and external clients, third-party service providers, and other stakeholders towards exceptional service delivery, as well as manage expenditure of the branch and provide ideas for continuous improvement. Manage and mitigate risk with regards to SARS Customs, financial risks, client penalties, and company risks. The successful incumbent should ensure staff are engaged, empowered, and motivated to deliver a customer service that will lead to improved financial performance.Qualifications & ExperienceMatric / Grade 12Relevant tertiary qualification advantageousProven general managerial experience in the Freight Forwarding and Customs Clearing industrySupply Chain knowledge essentialShould hold a valid Code 8 driver's licenseKey ResponsibilitiesOperationalLead, manage and optimise the performance within the Branch ensuring client satisfaction.Perform operational planning in support of the scorecard initiatives, goals, and KPI measures.Ensure operational effectiveness, efficiency, and quality control to ensure performance.Continuously review the operational process guidelines (ISO 9001:2000) and coordinate ISO audit process in the branch.Ensure full adherence to the prescribed legislation, regulatory requirements, and internal policies and procedures within the team/unit.Ensure Standard Operating Procedures (SOPs) for clients are in place.Identify potential risk areas and implement mitigation strategies to ensure that penalties are not attracted.Coordinate the resolution of queries and acquittals.Retain and acquire business through exceptional service delivery and relationship building.Take accountability for scorecard and the initiatives resulting from the trends and performance.Visit clients and maintain regular communication with clients as required and speedy query resolutions.Continually review client commercial terms ensuring relative return for work performed.Maintain relationships with the company's forwarding partner, Customs, Forwarders, Service Providers (Internal & External) and sub-contractors where applicable.Investigate and approve additional value-added products and processes specific to the client's needs.Liaise with Key Account Managers and Services Consultants to ensure client requirements are met regarding existing and future client requirements.Comply with and improve internal systems and processes to ensure compliance with legislation and meeting client expectations and company standards.Provide support in the take on of new clients.FinancialManage financial and physical resources to ensure branch profitability and mitigate write-offs.Provide inputs to the departmental budget.Monitor and manage expenses in accordance with budget and initiate cost control initiatives.Manage the Income Statement in alignment with the budget.Interpret profit and loss statements and provide inputs regarding accuracy, optimise resources.Ensure all resources are utilised optimally in the Branch.Manage the responsible use and care for operational equipment and tools.Take accountability for timeous resolution of outstanding debtor queries and foreign account queries.PeopleLead and manage people performance and development to optimise utilisation.Participate in recruitment and selection processes.Monitor and optimise utilisation and performance of all staff in the team.Optimise individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff, and creating opportunities for their future growth.Formulate performance objectives and standards for supervisors/direct reports.Create a climate for the team to support and encourage each other in support of team objectives.Evaluate performance and provide continuous feedback on performance against team objectives.Identify and implement performance improvement initiatives.Maintain industrial relations in the Branch.Manage change processes within your section.Entrench company values in the team.Cooperate and encourage interaction with HR department.Ensure your direct reports have clear, current and measurable goals and are held accountable for their results.Career/Development/Succession plans and actions defined and implemented for employees.Implement transformation initiatives and plans in alignment with company employment equity plan.InformationReview and maintain processes and procedures to ensure accurate upload of information on internal system e.g. CCL/Cargowise.Utilise relevant Management Information System (e.g. Monthly Crystal reports and KPIs) in operational decision-making.Interpret and use information on system delivery from Service Reports and Customer Surveys.Interpret and use information from Balanced Scorecard - analyse, interpret trends.Provide inputs on monthly operations reports.Disseminate information to direct reports and ensure it filters down to teams.Provide inputs for the Balanced Scorecard (if required).Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately.
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