Reports to: Regional General Manager/General ManagerOverall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, grow the branch, meet deadlines, achieve budgets, and endeavor to reduce crime levels.Minimum RequirementsPost-matric qualification in General Management advantageous.Sales, Marketing or Management diploma advantageous.Minimum 3 years' experience at Mid-Management level.Financial knowledge of Budgets, forecasting, and Profit and Loss.Grade B Security Certificate – (existing or to be obtained on appointment).Experience in the Security Industry preferred.Duties & ResponsibilitiesLeadershipProvide strong leadership of the branch and its employees.Communicate the vision and strategy of the branch and its performance.Make timely, considered decisions for the long-term success and development of the branch.Finance, Planning & ControlsSubmit budget plans and stretch targets for each facet of the branch, ensuring these are continually met.Submit annual business plans, operating and sales budgets for the branch in accordance with regional requirements.Manage accurate forecasting for the branch in accordance with Finance.Manage Branch P&L to ensure profitability is sustained and growth is achieved.Manage effective collections for the branch.SalesAchieve the Branch Sales targets.Conduct sales projections per geographical area in conjunction with the Regional Sales Managers.Set sales and growth targets.Analyze sales figures and provide data information to enable management to make business decisions.Assist direct reporting Sales Consultants to achieve sales targets.Ensure debtors control in respect of new clients and installations are in place.Handle client complaints.Dealer and IIP'sAchieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.Recruit and onboard additional Dealers and IIP's within the region/branch footprint.Include Dealers and IIP's in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.OperationsEnsure effective planning/production controls are established in all areas as a key management tool.Maintain business functions to increase productivity, quality, and customer service while reducing costs using modern process techniques.Champion the development of a customer-focused quality improvement culture.Monitor appropriate customer service metrics regularly and take prompt actions where necessary.Sustain service levels throughout the branch.Drive a community-driven proactive service throughout the branch.Manage the branch fleet to ensure no disruptions occur due to vehicles off the road.Manage operational Area Managers to ensure operational excellence throughout the branch.Attend to client visits for contact crimes (it is expected that the manager does not delegate this duty).Health, Safety and EnvironmentMaintain health & safety policies and working procedures.Ensure compliance with Company policies, SA laws, codes of practices, and corporate guidelines.MarketingDrive all marketing activations within the branch.Address issues highlighted in Customer Perception Surveys and drive customer perception within the branch.Establish a strong social media presence within the branch by identifying influencers and forging good relationships with them.Drive a culture of "content creation" to remain relevant in the social media space.Ensure that OTT strategies are implemented and relevant.Drive effective/proactive communications.CommercialProactively review customer requirements and feedback.Communicate with customers regularly.Ensure close liaison with the branch sales team.Explore new market and product opportunities via various external routes.Create an environment where solutions to technical customer demand issues can be resolved with commercially viable products.People ManagementIdentify training and development needs among staff and coach accordingly.Manage all HR-related issues and staff development.Complete all necessary paperwork for the successful recruitment of terminated staff or new positions that may become available.Business DevelopmentIdentify Residential Guarding and bulk sale opportunities together with operational managers.Generate proposals for bulk business/Residential Guarding sites.Drive community involvement through operational collaborations and effective communication.Manage the profitability of Residential Guarding schemes.AttritionManage all elements of attrition.Drive reconnections within the branch.Analyze branch attrition and plan mitigating actions to remedy it.Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.Competencies (Technical & Behavioural)Computer Literate (MS Office, advanced Excel, PowerPoint)Extensive knowledge of Operations, Sales, Technical, and Administration.Integrity and TrustPeople FocusedCommand SkillsManaging through SystemsTime ManagementBusiness AcumenDrive for ResultsCustomer FocusManaging and Measuring WorkBuilding Effective TeamsNOTE: The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, ensuring that all teams meet company objectives.We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy subject to the above criteria.Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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