G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Branch Manager based at our operations in Durban, reporting to the Regional Operations Director.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Branch Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Main Purpose of Position
To effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the company's security procedures are applied throughout the branch. To continually review and improve branch profitability and security. Overall accountability for Cash in transit (CIT), Cash Processing Centre (CPC), Control Room, Safety, Security and people management and Vault within the branch.
Main Responsibilities
Effective management of the branch financial performance
Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize the life of the asset.
Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing all internal and external reconciliation procedures and policies.
Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
Initiate cost savings and controls and Gross Margin Management.
- Direct Wage control
- Overheads control
- Overtime cost control
- Service/Schedule profitability
- Ensuring that claims against the Company are prevented or minimized.
Effective management and deployment of employees within the branch
Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation.
Proper allocation of staff to positions and structure.
Set and agree on objectives and performance standards with staff, including the understanding of policy and procedures.
Monitor and manage performance and provide feedback.
Apply consistent and fair disciplinary action in line with legislation.
Oversight of employee records, ensuring that all relevant and required documentation is on file.
Training/Development
Succession Planning and Employment Equity.
Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements.
Leadership
Monitor, manage and address staff motivation levels.
Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S's code of conduct and disciplinary code.
Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
Hold branch management team meetings and communicate to all branch staff through those briefings.
Effective management of operations
Client retention and customer service levels
Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary.
Maintain all customer SLAs and address deficiencies.
Undertake regular and consistent customer visit and assess service of delivery.
Monitor customer service levels.
Operation management – adherence to operation standards
Review and remediate audit results and operational matrix.
Effective management of the branch fleet.
Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks.
Compliance
Ensure that all relevant legislative are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained.
Ensure compliance with Group Reconciliation and Operational Cash Controls (ROCC).
Perform regular audits for self-assessment to ensure conformance to Group standards.
Effective Security and Risk Management for the branch
Adhere to group and company standards on risk and security mitigation and control.
Effective management of business development function
Identifying new business opportunities in the branch's sphere of operations.
Monitor and assess the market environment in terms of competitors and current customers.
Ensure that all new quotes are done at profitable margins.
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the branch/ region/ national safety plans for each year.
Participate in safety forums created by the company for example safety meetings and safety talks.
Report all safety incidents to the relevant people.
Discuss all safety incidents on all levels.
Follow-up on any activities assigned through safety meeting/ committee/ representative/ management.
Attend safety education and refresher programmes.
Comply with safety policies and procedures at workplace.
Distribute safety information as and when required.
Wear protective clothing all the time.
Qualification
Matric.
3 year tertiary qualification (relevant qualification in General Management recommended).
Experience
Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended.
Minimum of 3 to 5 years management experience.
Business acumen - sound understanding of financial information (Profit and Loss Statement).
Proven experience in Customer Relationship Management.
Skills and Attributes
Strong operations and people management skills.
Leading people.
Managing Conflict.
Communication (Written and Verbal).
Negotiation.
Driving change.
Delivery strategy.
Delivering objectives.
Awareness of the market environment.
Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
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