Branch External Sales and Service Advisor OBR
To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process:
Continuously identifying new business opportunities
Actively grow the merchant base by targeting quality, profitable business as well as cross selling.
Enter all Qualified leads into the sales pipeline and maintain on a daily basis.
Actively promote existing product offerings to key decision makers of small and medium sized companies
Achieve sales call, merchant sign-up and revenue targets
Keep up to date with product changes and enhancements
Prepare and present proposals for potential clients
Enroll new clients and ensure they are set up correctly, timeously and accurately
Ensure that FNB Product/s are actively promoted to establish a presence in the market
Gather competitor information and act upon such information
Ensure applications/documentation for new FNB Product/s are fully completed, processed and monitor progress
Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Conduct myself in an ethical manner at all times
Take ownership of solving our customers' problems or queries as efficiently and quickly as possible
Adhere to the TCF (Treating Customers Fairly) principles in all that you do
Meet and exceed monthly sales targets
Maximize cross-sell opportunities identified aligned to customer needs based on customer needs analysis
Use opportunities identified to increase market share
Ensure activities support cost containment and reduction
Optimize every customer interaction to migrate or convert customers to e-channels and encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines
Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Demonstrate behavior in support of the organizational values
Take accountability for own performance, personal and career development
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever-changing business and customer needs
Job Details
Application Closing Date: 30/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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