Description To provide a positive customer experience by being helpful and sensitive to customer needs and aspirationsOffering value adding FNB solutions within a dynamic environment, whilst adhering to policy and processContinuously identifying new business opportunitiesActively grow the merchant base by targeting quality, profitable business as well as cross selling.Enter all Qualified leads into the sales pipeline and maintain on a daily basis Actively promote existing product offerings to key decision makers of small and medium sized companiesAchieve sales call, merchant sign-up and revenue targetsKeep up to date with product changes and enhancementsPrepare and present proposals for potential clientsEnroll of new clients and ensuring they are set up correctly, timeously and accuratelyEnsure that FNB Product/s is actively promoted to establish a presence in the marketGather competitor information and act upon such informationEnsure applications/documentation for new FNB Product/s are fully completed, processed and monitor progressConnect with our customers by living up to our brand promise of "how can we help you?" at all times.
Treat customers as you would want to be treatedConverse with our customers in a way that they fully understand and provide helpful solutions and products based on their needsConduct myself in an ethical manner at all timesTake ownership of solving our customers problems or queries as efficiently and quickly as possibleAdhere to the TCF (Treating Customers fairly) principles in all that you doMeet and exceed monthly sales targetMaximize cross-sell opportunities identified aligned to customer needs based customer needs analysisUse opportunities identified to increase market shareEnsure activities support cost containment and reductionOptimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channelsAlways comply with procedures and processes contained in the relevant business guidelinesFulfilling transactions above the benchmark set and providing an exceptional customer experienceDemonstrates behaviour in support of the organizational valuesTakes accountability for own performance, personal and career developmentContribute to the overall effectiveness and success of the teamMaintain an ability to adapt to ever changing business and customer needsJob DetailsApplication Closing Date30/09/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
