Branch Delivery Sales and Service Team Leader
Branch Delivery Sales and Service Team Leader Apply locations: Cape Town
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: January 21, 2025 (5 days left to apply)
Job requisition id: R27036
Job Description To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service.
Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work. Drive sales across product and campaign initiatives to exceed set targets. Deliver customer experience excellence aligned to organisational values and service standards. Build professional long-term relationships with customers based on trust that builds the brand. Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service. Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application. Provide customers with relevant information to keep them informed of products and service options. Ensure resolution of customer queries and complaints timeously and ownership of issues. Analyse customer feedback to help improve customer service and propose ideas to improve customer service. Engage in cross-functional relationships to obtain and provide work support. Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements. Develop an understanding of risks and risk management approaches. Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets. Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback. Set relevant stretch goals for team and motivate achievement. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 21/01/25
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