Branch Delivery Sales and Service Team LeaderApply locations: Johannesburg
Time type: Full time
Posted on: 2 Days Ago
Time left to apply: End Date: December 25, 2024 (3 days left to apply)
Job requisition id: R26652
Job DescriptionTo manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service.
Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.Drive sales across product and campaign initiatives to exceed set targets.Deliver customer experience excellence aligned to Organisational values and service standards.Build professional long-term relationships with customers based on trust that builds the brand.Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.Provide customers with relevant information to keep them informed of products and service options.Ensure resolution of customer queries and complaints timeously and ownership of issues.Analyse customer feedback to help improve customer service and propose ideas to improve customer service.Engage in cross-functional relationships to obtain and to provide work support.Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management.Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.Ensure implementation of relevant policies, governance and practice standards across the business.Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.Understand competencies and skills required for own and employee's development and performance.Identify development needs and select effective solutions to address own and employee development needs.Provide on-the-job coaching and guidance.Manage team delivery against goals in the area of responsibility.Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures.Set relevant stretch goals for team and motivate achievement.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 25/12/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.
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