Branch Consultant /Financial Advisor - LusikisikiLocation: Mthatha, Eastern Cape, ZAWho are we?Sanlam Developing Markets (SDM) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.KEY RESPONSIBILITIESGain and maintain an in-depth understanding of SRM product ranges.Understand the customer's needs, financial goals and means, and provide the right product(s) that will satisfy the goals of the customer in the best and most affordable way possible.Continuously update and inform customers of new products or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer's portfolio accordingly.Validate client details in line with product and regulatory requirements. Submit new business through the right channels.Conduct due diligence on clients to identify and flag risks.Manage own capacity to ensure daily appointments are prioritized while allowing time for walk-in/non-appointment clients.In-branch client service and client retentionResponsible for servicing and managing all client profiles to ensure clients remain on the books.Gain insight into client risk profiles to proactively identify where support will be required.Responsible for in-branch servicing in line with client experience standards.Quality, compliance and continuous developmentRemain up to date with and continuously adhere to compliance and quality standards.Identify risks and flag potentially fraudulent activities.Log all activities as per regulations and standard operating procedures.Monthly planning and reportingResponsible for reporting on activities daily, using relevant technology platforms.Collate data on activities to deliver on weekly and monthly reporting deadlines.QualificationsMatric (Grade 12)RE5 advantageousFAIS Compliant (Wealth Management) as per DOFA requirements.Class of Business training (to be completed within 12-months of employment)KNOWLEDGE AND SKILLSClient service.Sales and cross-selling tactics and strategies.Knowledge of the Insurance landscape including regulatory requirements.Knowledge of insurance products would be advantageous.Skills and CompetenciesPersistently focused on achieving targetsAnalysing informationTechnologically orientatedSelling and influencing skillsCritical thinking skillsStrong communicator (verbally and in writing)Adaptable and open to learningPersonal AttributesBusiness insightDecision qualityBuilds effective teamsPlans and alignsBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We pride ourselves in helping our employees to realise their worth.Core CompetenciesCultivates innovationCustomer focusDrives resultsCollaboratesBeing resilientTurnaround timeThe shortlisting process will only start once the application due date has been reached.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity.
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