Who are we?Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise.PURPOSE OF THE ROLETo promote Sanlam Retail Mass (SRM)'s products and increase market share through:Providing sound financial advice and a high level of client service in a Branch context.Creating opportunities for client optimisation and cross selling of value-added services.Key ResponsibilitiesSales deliveryGain and maintain an in-depth understanding of SRM product ranges.Gain an understanding of the customer's needs, financial goals and means, and provide the right product(or selection of products) that will satisfy the goals of the customer in the best and most affordable waypossible.Continuously update and inform customers of new products, or changes in existing products. Manage,review, and incorporate the implications of product changes on the customer's portfolio accordingly.Validate client details in line with product and regulatory requirements. Submit new businessthrough the right channels.Conduct due diligence on clients to identify and flag risks.Manage own capacity to ensure daily appointments are being prioritised while allowing time forand capitalising on walk-in / non-appointment clients.In-branch client service and client retentionResponsible for servicing and managing all client profiles to ensure clients remain on the books.Send payment reminders, conduct follow-ups, and remain in contact to address potentialqueries or to provide support.Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and takingcorrective actions where required.Manage persistency of client payments in favour of both the branch and the client.Gain insight into client risk profiles to proactively identify where support will be required.Consult with clients on alternative payment arrangements and ensure it gets processed throughand noted on the right platforms.Responsible for in-branch servicing in line with client experience standards:Apply product knowledge to accurately guide clients through policy cancellations and providealternative options.Resolve various types of client queries in the branch as far as possible or escalate queries tothe right stakeholders by using the existing escalation framework. Follow up on the status andcontinuously provide feedback to the client.Quality, compliance and continuous developmentRemain up to date with and continuously adhere to compliance and quality standards.Keep up to date with own registration, product knowledge and maintenance of own CPD points.Identify risks and flag potentially fraudulent activities.Keep and store relevant records of advice.Log all activities as per regulations and standard operating procedures, and provide data to relevantstakeholders to inform reporting and decision makingMonthly planning and reportingResponsible for reporting on activities daily, through using relevant technology platforms.Collate data on activities to deliver on weekly and monthly reporting deadlines.Perform any ad-hoc requirements as requested by the Retail Branch Manager.KnowledgeKNOWLEDGE AND SKILLSClient service.Sales and cross-selling tactics and strategies (client optimisation).Knowledge on the Insurance landscape including regulatory requirements and guidelines for selling andproviding advice would be ideal.Knowledge on insurance products would be advantageous.ExperienceOne year experience in a sales or marketing capacityExperience within insurance branches an advantageSkills & CompetenciesPersistently focused on achieving targetsAnalysing informationTechnologically orientatedSelling and influencing skillsCritical thinking skillsStrong communicator (verbally and in writing)Strong customer service orientationOrganising skillsAdaptable and open to learningQualificationsMatric (Grade 12)RE5 a must.FAIS Compliant (Wealth Management) as per DOFA requirements.Class of Business training (to be completed within 12-months of employment)CPD HoursCONDITIONS OF EMPLOYMENTClear criminal and credit checkOwn / Reliable transportThe Sanlam Group is commited to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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