Job Requisition ID: R9873Job DescriptionTo provide customers speedy, accurate and efficient processing of their financial transactions and ensure a memorable customer experience while contributing to the brand.ResponsibilitiesDemonstrate cost consciousness and awareness of personal contribution to costs and productivity.Identify and escalate potential risks that may lead to increased costs.Prevent wastage and identify process improvements to contain and reduce costs.Adhere to organizational values and service standards and interact with customers accordingly.Ensure first-time resolution of customer queries or complaints and take ownership of any requirements, following up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.Meet set turnaround times while ensuring own availability, reliability, and accuracy.Propose improvements on internal processes that impact service levels and customer satisfaction within the area of accountability.Ensure own product knowledge and guidance provided is technically accurate and collect feedback to help improve customer service.Establish relationships with relevant individuals and departments to deliver on work expectations.Adhere to relevant service level agreements to build trust in the relationship.Execute own work in accordance with the organizational values and code of ethics.Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.Identify and escalate risk as a normal part of work.Produce high-quality work by adhering to predefined standards and procedures in accordance with compliance and governance standards.Work with enhanced processes and procedures to maintain operational efficiencies.Deliver work in an accurate manner to ensure consistent results.Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.Adhere to quality standards, turnaround times, and company policies and procedures.Complete relevant administration, reporting, and updating of information accurately and on time.Seek out regular performance feedback and put actions in place to improve and enhance performance. Identify activities to address own development gaps.Create own personal development plan and review the plan with team leader or manager.Understand which competencies and skills are required to be mastered to ensure personal development and performance.Keep abreast of learning opportunities, changing products, and trends.Application Closing Date20/11/2024Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.This is a talent pool vacancy, to create a pool for the geographical area between East London, Aliwal North/Sterkspruit, and Matatiele.All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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