Job Description
To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers.
Build and maintain strong relationships with clients.
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
Analyze customer data and recommend tailored solutions.
Achieve sales results by providing contextual and integrated financial solutions to customers.
Conduct yourself in an ethical manner.
Takes accountability for own performance, personal and career development.
Show empathy with customers.
Stay updated on industry trends and product knowledge.
Ideal Candidate Qualifications
A completed financial related qualification (NQF5 or higher).
1-2 years' experience in Client Services Support and delivery.
What You Will Have Access To
Opportunities to build relationships as part of a dynamic team.
A challenging working environment.
Personal and professional growth.
Opportunities to have an impact in a local market as a brand ambassador.
You Can Be a Match If You Are:
Customer Centric.
Enjoy solving problems.
Possess persuasive selling skills.
Able to understand rules in a regulated environment.
Agile and Flexible.
Strong communication and interpersonal skills.
Have a results-driven attitude with a passion for exceeding targets.
Have excellent organisational skills and attention to detail.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
Closing Date: 14/11/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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