Time left to apply: End Date: November 20, 2024 (5 days left to apply)Job requisition id: R24992Job DescriptionProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Hello Future Branch AdvisorWelcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which values our differences and that lives up to the promise of being deeply invested. Now's the time to imagine your potential in a team where you can become the best version of yourself.Key ResponsibilitiesBuild and maintain strong relationships with clients.Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.Educate customers to the correct Banking platform aligned with their needs.Connect with our customers by living up to our brand promise of "how can we help you?" at all times.Analyze customer data and recommend tailored solutions.Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.Take accountability for own performance, personal and career development.Show empathy with customers.Stay updated on industry trends and product knowledge.Minimum RequirementsA completed financial related qualification (NQF5 or higher)1-2 years' experience in Client Services Support and deliveryBenefitsOpportunities to build relationships as part of a dynamic team.A challenging working environmentPersonal and professional growthOpportunities to have an impact in a local market as a brand ambassador.Ideal Candidate AttributesCustomer Centric.Enjoy solving problems.Persuasive selling skillsAble to understand rules in a regulated environment.Agile and FlexibleStrong communication and interpersonal skillsResults-driven attitude with a passion for exceeding targets.Excellent organisational skills and attention to detail.Apply now if you are interested in taking the next step. We look forward to engaging with you!All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below: 20/11/24Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound and sustainable way.
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