Time left to apply: End Date: October 11, 2024 (5 days left to apply)
Job Requisition ID: R22741
Job DescriptionProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested. Now's the time to imagine your potential in a team where you can become the best version of yourself.
Key ResponsibilitiesBuild and maintain strong relationships with clients.Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.Educate customers to the correct Banking platform aligned with their needs.Connect with our customers by living up to our brand promise of "how can we help you?" at all times.Analyze customer data and recommend tailored solutions.Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.Take accountability for own performance, personal and career development.Show empathy with customers.Stay updated on industry trends and product knowledge.QualificationsA completed financial related qualification (NQF5 or higher)1-2 years' experience in Client Services Support and deliveryBenefitsOpportunities to build relationships as part of a dynamic team.A challenging working environment.Personal and professional growth.Opportunities to have an impact in a local market as a brand ambassador.Ideal Candidate TraitsCustomer Centric.Enjoy solving problems.Persuasive selling skills.Able to understand rules in a regulated environment.Agile and Flexible.Strong communication and interpersonal skills.Results-driven attitude with a passion for exceeding targets.Excellent organisational skills and attention to detail.Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below: 11/10/24.
About UsFirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa.
The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis, and MotoVantage. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services. The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group.
The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation, and the creation of completely new businesses.
The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful volunteering programmes which also allow employees to adopt and support causes close to their hearts.
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