Time left to apply End Date: November 28, 2024 (4 days left to apply)Job requisition id R25511Job DescriptionProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Hello Future Branch AdvisorWelcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which values our differences and that lives up to the promise of being deeply invested. Now's the time to imagine your potential in a team where you can become the best version of yourself.ResponsibilitiesBuild and maintain strong relationships with clients.Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.Educate customers to the correct Banking platform aligned with their needs.Connect with our customers by living up to our brand promise of "how can we help you?" at all times.Analyze customer data and recommend tailored solutions.Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.Takes accountability for own performance, personal and career development.Show empathy with customers.Stay updated on industry trends and product knowledge.Minimum QualificationsA completed financial related qualification (NQF5 or higher).1-2 years' experience in Client Services Support and delivery.You will have access to:Opportunities to build relationships as part of a dynamic team.A challenging working environment.Personal and professional growth.Opportunities to have an impact in a local market as a brand ambassador.Ideal Candidate TraitsCustomer Centric.Enjoy solving problems.Persuasive selling skills.Able to understand rules in a regulated environment.Agile and Flexible.Strong communication and interpersonal skills.Results-driven attitude with a passion for exceeding targets.Excellent organizational skills and attention to detail.Apply NowIf you are interested in taking the next step, we look forward to engaging with you!All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose this information to other parties.Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.Closing Date: 28/11/24About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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