Locations: Shop S088 Brackenfell Hyper and Retail Park, Cnr Jeanette St & Old Paarl Road, Brackenfell, Cape Town, 7560
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R17604
Job DescriptionProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can: Build and maintain strong relationships with clients.Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.Educate customers to the correct Banking platform aligned with their needs.Connect with our customers by living up to our brand promise of "how can we help you?" at all times.Analyze customer data and recommend tailored solutions.Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.Take accountability for own performance, personal and career development.Show empathy with customers.Stay updated on industry trends and product knowledge.You will be an ideal candidate if you possess the following: A completed financial related qualification (NQF5 or higher)1-2 years' experience in Client Services Support and deliveryYou will have access to: Opportunities to build relationships as part of a dynamic team.A challenging working environment.Personal and professional growth.Opportunities to have an impact in a local market as a brand ambassador.You can be a match if you are: Customer Centric.Enjoy solving problems.Possess persuasive selling skills.Able to understand rules in a regulated environment.Agile and Flexible.Possess strong communication and interpersonal skills.Have a results-driven attitude with a passion for exceeding targets.Have excellent organizational skills and attention to detail.Job DetailsApplication Closing Date: 29/08/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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