Job ResponsibilitiesOrganise the day-to-day store operations and allocate responsibilities to retail personnel.Ensure that the retail operations contribute significantly to the hotel's overall revenue by optimizing product offerings, pricing strategies, and sales techniques for all Hotel retail items.Supervise and guide staff towards maximising revenue by training staff on product knowledge and sales techniques.Recruit, train, and supervise retail staff to ensure they provide excellent customer service and meet sales targets.Prepare and control the store's budget aiming for minimum expenditure and efficiency.Oversee the procurement, storage, and display of merchandise, maintaining optimal inventory levels and managing stock rotation within budget.Process payments and cash up at the end of the day.Make recommendations on product selection to guests.Deal with complaints from customers to maintain the store's reputation.Inspect all areas in the store and resolve any maintenance issues that might arise.Plan and oversee in-store promotional events or displays.Keep abreast of market trends to determine the need for improvements in the store.Analyse sales and revenue reports, making forecasts and monthly financial reporting.Review list of suppliers regularly to remain on trend with the store's gift offerings.Plan and purchase all stock, negotiate prices with suppliers, source and introduce new products and stockists, phase out old stock where required, and keep the product offering fresh, interesting, and tailored to the market segment.Monitor and manage the financial performance of the retail operations, including budgeting, forecasting, and analysing sales data to make informed business decisions.Build and maintain relationships with suppliers and vendors to negotiate favorable terms and ensure a steady supply of high-quality products.Ensure all retail operations comply with local regulations, health and safety standards, and hotel policies.Stay informed about industry trends, new products, and innovative retail practices to keep the hotel's retail offerings fresh and competitive.Requirements What You Bring:Proven managerial experience in retail or other customer-focused environments.Knowledge of retail management best practices.Analytical mind and familiarity with data analysis principles.Sound financial acumen, including budgeting and forecasting skills.Outstanding communication and interpersonal skills.Excellent organizing and leadership skills.Experience with Silverware POS or similar is advantageous.What We Offer:At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks, and benefits including:
Competitive basic salary and benefits.Loyalty and recognition rewards programs.Employee Assistance & Wellness programs.We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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