Primary Responsibilities Include: Organise the day-to-day store operations and allocate responsibilities to retail personnel.
Ensure that the retail operations contribute significantly to the hotel's overall revenue by optimizing product offerings, pricing strategies, and sales techniques for all Hotel retail items.
Supervise and guide staff towards maximising revenue by training staff on product knowledge and sales techniques.
Recruiting, training, and supervising retail staff to ensure they provide excellent customer service and meet sales targets Prepare and control the store's budget aiming for minimum expenditure and efficiency.
Overseeing the procurement, storage, and display of merchandise.
This involves maintaining optimal inventory levels, managing stock rotation, within budget.
Process payments and cash up at end of day.
Make recommendations on product selection to guests.
Deal with complaints from customers to maintain the store's reputation.
Inspect all areas in the store and resolve any maintenance issues that might arise.
Plan and oversee in-store promotional events or displays.
Keep abreast of market trends to determine the need for improvements in the store.
Analyse sales and revenue reports and make forecasts and monthly financial reporting.
Review list of suppliers regularly to remain on trend with the store's gift offerings.
Responsible for the planning and purchase of all stock, negotiating prices with suppliers, sourcing and introducing new products and stockists, phasing out old stock where required and keeping the product offering fresh, interesting and tailored to the market segment.
Monitoring and managing the financial performance of the retail operations.
This involves budgeting, forecasting, and analysing sales data to make informed business decisions.
Building and maintaining relationships with suppliers and vendors to negotiate favorable terms and ensure a steady supply of high-quality products.
Ensuring that all retail operations comply with local regulations, health and safety standards, and hotel policies.
Staying informed about industry trends, new products, and innovative retail practices to keep the hotel's retail offerings fresh and competitive.
Requirements What You Bring: Proven managerial experience in retail or other customer-focused environment.
Knowledge of retail management best practices.
Analytical mind and familiarity with data analysis principles.
Sound financial acumen including budgeting and forecasting skills.
Outstanding communication and interpersonal skills.
Excellent organising and leadership skills.
Commercial awareness.
Experience with Silverware POS or similar is advantageous.
Visual merchandising skills Benefits What We Offer: At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks and benefits including: Competitive basic salary and benefits Loyalty and recognition rewards programs Employee Assistance & Wellness programs We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.