Job Summary:
To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.
Key Responsibilities and Deliverables:
Drive sell out
Comply with call cycle
Effective management of returned goods system and follow up on damaged goods collections
Provide feedback regarding store specific issues
Communicate and escalate stock issues
Monitor and communicate pricing in stores, investigating identified discrepancies
Confirmation of pricing in accordance with promotions
Communicate and implement sales promotional activity as per client brief
Training of store sales consultants
Ensure all store sales consultants are registered on MCS and drive uploads
Capture required sell out data on HHT
Effective management of shelf health
Count stock and determine stock to be merchandised
Merchandise available stock in line with client brief
Optimise stock levels, monitor slow/fast sellers and take appropriate action
Consistent quality checks, respond to poor quality or damaged stock
Keep area/shelves clean, tidy and uncluttered
Identify opportunities to cross merchandise and implement
Communicate and achieve brand objectives
Management of out of stocks
Negotiate prime positioning of Samsung products with Store Management
Effective execution of promotional activity
Communicate promotional activities to customers
Negotiate POP material with store owners / managers
Ensure promotional activities have been implemented, maintained and reported on
Provide feedback to relevant stakeholders
Monitor competitors' new innovations
Ensure all in-store staff understand mechanics of promotion and provide feedback to Management
Carry out Blitz activities from time to time when required. This includes:
o Assisting at new store openings
o Build-up of promotional events and displays as required
o Adhoc promotional activities
Effective administration
Reporting on competitor activities
Promotional feedback reports
HHT capture compliance
Compile monthly promotional calendar
Ensure assets maintained according to company policy
Customer service and satisfaction
Gather feedback from customer complaints, queries and requests and ensure resolution
Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products
Build and maintain strong working relationships
Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
Reporting Structure:
Reports to: Blitz Team Leader
Direct Reports: N/A
Minimum Qualifications: Diploma at NQF level 5, Driver's license (code 8)
Minimum Experience: 2- 3 years sales experience in Consumer electronics
Knowledge, Skills & Abilities: Effective Administration
Customer Service Skills
Shelf Management
Communication Skills (verbal & written)
Team Management Skills
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