PURPOSE OF THE JOBSupport and maintain IT Server, Networking and End User computing environments.BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIESSAFETY, HEALTH, ENVIRONMENT AND QUALITYIdentify and assess level of continuous risk exposures in area of responsibility by considering exposures to business, financial, legal issues, people, equipment, material, environment, processes, etc.Consider the level of risk, apply mitigation and implement control measures for residual risk (set objectives, minimum requirements, etc.)Comply with SHEQ requirements (SHEQ Toolbox)Utilise the Integrated Management System (IMS) to initiate, investigate and report SHEQ status.PEOPLESupervise the TeamEnsure an enabling climate/culture.Motivate team members to perform service with excellence.Maintain labour stability by minimising staff turnover.Ensure discipline is maintained (absenteeism, lateness, overtime, misconduct, etc.).Coach and counsel a team to ensure improved performance levels.Provide supervision to team members and delegate tasks to subordinates.CUSTOMERSCustomer RelationsRender the right service first time.Maintain and improve relationships with key stakeholders.Interact with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues).Supplier RelationsLiaise with IT suppliers and service providers as required.BUSINESS PROCESSESPolicies And ProceduresAssist with developing and updating IT Policies, Procedure, Standards, Protocols, Work Instructions, Codes of Practice, etc.Implement IT Policies, Procedures, Standards, Protocols, Work Instructions, Codes of Practice, etc.NetworksInstall, configure and maintain Wide Area Networks (WAN) with Service providers.Install, configure and maintain Radio Networks (RAN) with Service providers.Design, configure and maintain Routing protocols between Business Units.Design, configure and maintain VLANs on large corporate network.Maintain and assist with uplinks to Production (Instrumentation) networks.Design a local area computer network (LAN) for a departmental office environment.Install and commission local area computer networks (LAN).Install, configure and maintain networks in Datacenters.Maintain overall network availability and performance.Manage network Service Providers.SystemsTest new systems against given specifications.Support end users in accessing and utilising in-house developed applications.Support end users in accessing and utilising purchased applications and systems.Support a wide range of Microsoft Technologies, systems and applications.Assist with implementing and supporting new IT Systems required by the business.Upgrade systems to the latest available versions.SoftwareTest new software against given specification.Install, configure and maintain software in an end user computer environment.Install, configure and maintain software in a server environment.Install, configure and maintain software utilising a database environment.Upgrade software to the latest available versions.IT SecurityMaintain and update existing IT security controls.Continuously improve and develop new IT security controls.Ensure compliance with the Samancor Chrome IT Security policies.Provide education to users to bring about an understanding of IT security risks.Safeguard IT facilities (access control and environmental conditions).Data AvailabilityBackup and restore systems and data.Maintain the IT backup strategy.Test and maintain the Disaster Recovery plan.IT InfrastructureCompile functional specification for new IT Infrastructure (Servers, Storage and Networks).Implement and support new IT infrastructure (Servers, Storage and Networks).Regularly review the system architecture to ensure it meets user and IT requirements.Ensure compliance to Group standardisation of Hardware/Software for Samancor Chrome.Maintain and repair server and related datacentre components.Maintain IT infrastructure availability and performance.SupportAttend to and resolve assigned incidents.Monitor outstanding incidents within the team on a regular basis.Participate in the team to recommend solutions to problems.Liaise with service providers as required.Deal with IT operational problems that have been escalated.Assist with implementing and coordinating IT related projects.Provide a 24hr support function (Standby duties).Support Local and Wide area networks.Support Systems and Infrastructure.Support End users with escalated problems.Continuous ImprovementLiaise with Management to identify opportunities for improvement.Identify and define new IT requirements resulting in the establishment of projects.Implement Continuous Improvement initiatives.Reporting/DocumentationCompile Project documentation.Review and update Operational Reports.Review and update IT related documentation.ProcurementObtain quotes for IT equipment.Ensure orders are placed for IT equipment.Liaise with vendors and follow-up.Receive IT equipment and process delivery notes.Receive Invoices and process for payment.Supervise and oversee IT tasks related to Procurement.IT Asset ManagementMaintain the IT asset management system (hardware and software).Control the documentation for all IT networks, equipment etc.Coordinate repairs of IT equipment (3rd party vendors).AdministrationConduct general administration in the IT Department (Filing, records, etc.).Maintain a clean and safe working environment (Offices, workshops, Datacentre).Maintain a clean and risk-free systems environment (applications, systems, data).Continuous improvement of customer satisfaction by means of surveying.GrowthManage continuous improvement through Operational Excellence.BEHAVIOURAL COMPETENCIESSafety Awareness.Initiative.Managing Work.Results Orientation.Customer Focus.Operational Problem Solving & Decision Making.Work Standards.Interpersonal Relationships.Communication.Flexibility.Contributing to Team Success.Business Understanding.WORKPLACE COMPETENCIESSkillsMicrosoft Programs.Samancor Chrome systems (IMS, EBMS, SAP, Chromedoc, Coupa, LMS).Demonstrate appropriate customer care in the context of IT support.Apply problem solving strategies.Use computer technology to research a computer topic.Apply the principles of supporting users of local and wide area networks.Operate and support an enterprise server environment.Support Access control systems.KnowledgeDemonstrate an understanding of IT Policies and Procedures.Demonstrate an understanding of different computer network architectures and standards.Explain computer architecture concepts.Demonstrate an understanding of Server Operating systems.Demonstrate an understanding of Wide Area Networks (WAN`s), Routing & VLANs.Explain the principles of computer networks.Describe the types of computer systems and associated hardware configurations.Demonstrate knowledge of hardware components installed in a Datacenter.Demonstrate knowledge of Microsoft Technologies and Systems.Demonstrate an understanding of information system technologies.Demonstrate an understanding of the principles of IT Security.Demonstrate an understanding of Advanced troubleshooting.Demonstrate an understanding of checking and supporting back-ups.Demonstrate an understanding of Network printers.Demonstrate an understanding of a virtualized server environment.Demonstrate an understanding of Access Control systems.Minimum QualificationsInformation Technology Degree or National Diploma.Extensive Knowledge of Microsoft technologies.Three years relevant experience gained in a Desktop, Server and network environment.Additional QualificationsMicrosoft Server environment.One-year supervisory experience.Experience in a manufacturing and mining industry.Closing date: 19 August 2024
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