Company Description Welcome to Accor Vacation Club – where we're dedicated to providing 'holidays of a lifetime' for our valued Members, opening a gateway to unforgettable experiences and a vibrant lifestyle. At Accor Vacation Club, we aim to foster a workplace where passion meets purpose, where every team member is valued and empowered to excel.
Job Description The Day-To-Day! In this role, you will be part of our Billings Team driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.
No two days are the same… the role offers variety across several tasks from completing upgrades, receipting payments, refunding overpayments through to conducting quarterly collection and Annual Club Fee Invoice runs and much more.
Come join us at our Corporate Office in Surfers Paradise, just a stone's throw away from the breathtaking Surfers Paradise beachfront.
What You Will Be Doing! Managing a large number of inbound and outbound calls and emails.Negotiating and monitoring payment arrangements.Assisting with quarterly Collection runs and Annual Invoice runs.Investigating and resolving billing discrepancies and disputes.Receipting payments, processing refunds and ensuring accurate record management is maintained at all times.Driving the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).Your Skills & Experience Include: Outstanding customer service skills with a genuine interest in helping people.Self-motivation and enthusiasm to develop new skills.1-2 years' previous experience in collections or financial services is highly desirable!Availability to work rostered hours Monday-Friday between 7am-7pm.Excellent written and verbal communication skills.Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines.Let's Talk Employee Benefits! Full-Time & Flexibility: Flexible roster between 7 am - 7 pm Monday to Friday.Global Benefits & Beyond: Discounted accommodation, dining, lifestyle perks, and more!Personalised Rewards: Experience a personalized reward and recognition program and redeem benefits of your choice!If this sounds like you, we would love to hear from you!
Join us and be part of a team dedicated to delivering exceptional service and creating unforgettable experiences for our Members.
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