Billing/Collections Agent

About the Billing Agent position
Billing Agent responsibilities are:
Billing Agent | Duties and Responsibilities

Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMS
Daily collections on overdue and delinquent accounts
Meeting email, call targets and collections targets
Complying with business procedures
Debt collector management
Customer account management:
Updating Customer records
Account activations/cancellations
Account payment management:
Allocate payments
Manage payment arrangements
Advising Customers on account balances
Account reconciliations
Credit and debit note management
Suspending of respective clients in line with terms offered
Black Listing (account handovers) delinquent accounts

Key Competencies

Excellent verbal and written communication skills
Discipline/respect for confidentiality
Great attention to detail
Problem-solving ability
Strong administrative skills
Multi-tasking and Time Management
Excellent analytical abilities
Customer service driven and brand awareness
At all times efficient and helpful
At all times friendly and polite
At all times patient

Qualifications and Experience

Matric
2+ Years of customer service experience within a Billing environment
Excel experience (basic)
Excellent verbal & written communication skills in English and Afrikaans
Willing to work shifts (including weekends & public holidays)
Reliable transport
Excellent command of English

This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.
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