Play a critical role in supporting Project Management activities, driving efficiency, mitigating risks, and ensuring the successful delivery of projects.Be responsible for managing and optimizing Project support tools, ensuring their effective utilization across projects, and providing technical support to project teams.Must have a strong analytical Technical background, excellent problem-solving skills, and a passion for streamlining processes and improving efficiency along with a solid understanding of Project Management principles and methodologies.Responsibilities Administer and maintain project support tools, such as project management software, collaboration platforms, and reporting tools.Customize and configure project support tools such as PPO, Jira, Power BI to meet the specific needs and requirements of project teams and portfolios.Design and develop BI reports, dashboards, and data visualizations using tools such as Power BI, or similar platforms.Customize Jira workflows, screens, fields, and permissions to meet the needs of various teams and projects.Collaborate with stakeholders to gather requirements and translate business needs into actionable project and portfolio support items.Conduct training sessions and workshops for users to maximize utilization of project support tools, promoting best practices and efficiency.Provide technical support to project teams on the use of project support tools.Create and maintain technical documentation for portfolio support tools and related processes.Identify opportunities to automate tasks, streamline workflows, and enhance data quality.Develop and implement best practices, guidelines, and standards for utilizing project support tools.Collaborate with IT teams to troubleshoot technical issues and ensure seamless integration of project support tools with other systems.Monitor and analyze usage data and metrics to identify opportunities for improvement and optimization.Stay updated with industry trends and advancements in project support tools and recommend new tools or enhancements as needed.Assist in the evaluation, selection, and implementation of new project support tools.Requirements Qualifications MatricBachelors degree in Information Technology, Computer Science, or a related field.Certifications in Jira Administration or BI tools is advantageousExperience Project Support Tool Specialist or similar role.Hands-on experience with BI tools such as Power BI, or similar platforms, including report or dashboard development and data modeling.Experience in customizing and configuring project support tools to meet specific requirements.Skills/ Knowledge Strong Technical skills with proficiency in Project Management software (e.g., PPO, Jira Align, Clarity), collaboration platforms (e.g., Microsoft Teams,), and reporting tools (e.g, Power BI).Excellent Troubleshooting and problem-solving abilities.Ability to effectively communicate Technical concepts to non-technical stakeholders.Effective communication skills with the ability to train and support Project teams.Familiarity with Project management methodologies (e.g. Agile, Waterfall) is a plus.If you would like to submit your CV for consideration, please fill out this form and we will get in touch with you shortly.
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