Company DescriptionInnovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do – fostering authentic and meaningful connections, and constantly seeking to spark delight for our clients and to deliver excellence. Our bold and visionary approach reaches far beyond the traditional hotel model, reimagining and continuously transforming hospitality to craft and unlock exceptional experiences for our clients, to give back to the planet and our communities, and drive value for our partners and all stakeholders.45+ hotel brands5,700 hotelsJob DescriptionEnsure that the bell desk is organized at all times.Keep the working area clean and tidy always.Ensure smooth and fast baggage handling for all arrival/departure guests.Maintain close relationships with reception/information/cashier as well as other departments.Attend all guest calls for Bell stand / Door Services related services.Delegate bell boys to pick up the baggage from guest rooms.For any guest requests, a follow-up call is to be made back to the guest to verify complete satisfaction.Check the inventory of items on loan and ensure all items are collected at the time of or before check-out.All baggage movements are tagged and recorded.Update luggage movement register and sign off daily.Distribute guest and other departments' letters and couriers properly and accurately.Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.Order required newspapers for the next day and monitor the delivery of newspapers to each occupied guest room.Help observe safety and security rules at all times.Alert management of any unattended packages and strangers found on the premises.Check the daily arrival list for VVIPs or guests with functional needs.Prepare for group movements and ensure enough staffing is in place to handle groups.Greet all guests in the lobby warmly and professionally, making them feel welcome, and anticipate their needs before they arise.Recognize all returning and VIP guests, and welcome them back.Assist guest service team in escorting guests to and from their accommodations and orienting them with the property features, facilities, and in-room equipment.Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.Assist guests with their luggage and try to acknowledge them by name.Make deliveries to guest rooms as instructed.Store and retrieve luggage and other objects for guests.Be aware of daily hotel activities, group, and VIP arrivals.Communicate special guest requests to the assistant Front Office Manager/Manager on Duty.Ensure the lobby, bell closet, work areas, and departmental equipment are clean and presentable at all times.Assist the security team in scanning all guest luggage.Offer assistance to all guests at all times.Provide an efficient luggage storage, delivery, and collection service.Perform any other work as and when assigned by the management.QualificationsMinimum 1 year of relevant experienceKnowledge of hotel fire proceduresKnowledge of hotel security procedures
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