Bell Captain - Hospitality/Hotel

The bell captain is a hospitality role responsible for overseeing the transportation services of a hotel.
This includes greeting and assisting guests, operating the bell desk, arranging transportation, and providing information on the local area.Bell Captain DutiesGreet and welcome guests to the hotelAssist guests with luggage and transportation arrangementsAnswer inquiries about the hotel and local areaEnsure the safety of guests' luggageHelp guests with room changes, special requests and complaintsAnswer the phone and take messagesMaintain lobby and bell areaBell Captain RequirementsProvide a warm welcome for hotel guestsAssist with luggage handling and storageAnswer guests' questions and provide information about the hotel and local areaHandle guest requests and complaints in a professional mannerMaintain strong knowledge of the hotel services and featuresEnsure the cleanliness of the lobby and public areas