Company DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.Job DescriptionJob Title: Beauty TherapistDepartment: Beauty & FitnessInspired & Supported by: Senior Beauty TherapistSalary: £14.30 (including service charge)Your purpose will be:To provide a welcoming and memorable treatment experience for guests. To contribute towards creating an immaculate facility and guest experience in all areas of Beauty & Fitness.You will be accountable for:Ensuring the comfort and safety of all guestsMeeting all Forbes and LQA standards while providing a personalised and memorable experienceEnsuring the facilities and treatment rooms are maintained and replenished to a high standard at all timesMeeting sales targets for the upselling of treatments and productsYour key responsibilities & contribution will be:Welcome guests, provide a warm orientation and anticipate guest needs during visitSchedule treatment bookings and ensure smooth operation of the receptionPerform massages, facials, manicures, and pedicures in a safe, professional, and hygienic mannerEnsure timeliness for appointments and thoroughly review appointments after completing each serviceAssist in the operations of the reception and the facilitiesDeal with any guest complaints, comments, or concerns with discretion and urgencyMaintain guest confidentiality at all timesComply with all health and safety processesAssist with monthly stocktakeMaintain accurate accounting procedures for transactions and reconciliationsKeep up to date with the latest trends and servicing protocols with the aim to continue to improve and enhance our servicesQualificationsWhat you will need to do this role:Essential:Passion for customer service and providing outstanding treatments to all guestsGraduate from an accredited school of aesthetics (CIDESCO, CIBTAC, NVQ3 or equivalent)Minimum of 2 years of experience as an AestheticianPrevious experience in a luxury environment or day spaTrained in body treatments, facials, manicure, and pedicureOutstanding communication skills, both written and spokenEnthusiastic and positive personalityExcellent attention to detailHighly organised and able to work independentlyFlexibility to work shifts and weekendsPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Additional InformationWhat's in it for you?Competitive salary and benefits including pension and life assurance31 days of holiday including public holidays (increases to 33 days after 5 years)Cashback scheme for everyday wellbeing/healthcare expenses including PerkboxSpecial rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwideFantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & familyFree stay at The Savoy after successful completion of probation50% discount at our iconic American & Beaufort Bars50% discount at our world-famous Afternoon Tea50% discount at our spa and florist50% discount at Gordon Ramsay's River Restaurant and Savoy Grill20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890Laundry services & dry cleaning for uniformed and non-uniformed colleaguesColleague gym facility and Virgin Active gym membership discountEmployee assistance programmeAnnual optician reimbursements for eye tests and glassesEnglish language classesColleague restaurantLocal F&B, retail and gym discountsInterfaith prayer roomWellness roomCycle to work scheme
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