Job Description Scope of Position: Bartender's/Barman primarily responsibility is to exceed all expectations of all Internal and External Guests.
Facilitating an excellent guest experience in the outlet by ensuring exceptional products and services at all times.
As a Bartender's/Barman, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service.
Your role is to turn their moments with us into memories by delivering Fairmont`s service promise and the highest level of brand standards.
Requirements: Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
Proficient in the English language (verbal & written), second language is an asset.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Must be flexible in terms of working hours.
Must be physically fit.
Must have sound knowledge of beverages and cocktails.
Responsibilities: Demonstrates Fairmont luxury standards in all interactions.
Mixes and prepares a wide range of beverage items.
Greets all guests and colleagues in a warm and sincere manner and always adopts a positive attitude to keep the team spirit at its highest.
To ensure that all guests leave the outlet with a lasting positive experience and impression of the outlet.
Should be punctual, efficient, and above all courteous – assuming a pleasing and helpful attitude towards each guest.
To have pride in his/her appearance and personal hygiene, making sure that his/her uniform and shoes are always of the highest standard.
Has a genuine desire to provide an unparalleled guest experience.
To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied.
If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.
Checks and sets-up bar and equipment, places bottles in the proper place, prepares adequate mise-en-place to be used during the shift.
To report to duty punctually, in full uniform according to appearance and grooming standards.
To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Standards.
To make and serve drinks in accordance with liquor laws.
To maintain a clean and safe work and dining environment.
To have full knowledge of available menus of the restaurant.
To be aware of safety in the bar, to have complete understanding of adhere to the company's policy regarding fire, hygiene and safety.
Maintain an accurate reasonable inventory, completing nightly and monthly inventory counts.
To order, stock, and control all necessary par stock levels.
Ensures that licensing hours and laws are strictly followed.
Monitoring Freezers and Refrigerators, should any problems occur it must be reported to the technical services.
To ensure that costs are kept to a minimum by controlling wastage and breakage.
Occasional Duties/Projects as assigned to you by Food & Beverage Management may be assigned to you periodically.
Follows Hotel's telephone etiquette standards.
Follows Occupational Health & Safety regulations.
Reports suspicious people, parcels, and behaviours to Security.
Qualifications Minimum 2 years experience working in a luxury or upmarket hotel.
Food and Beverage training/certification or Hospitality qualifications advantageous.
Experience with Point of Sale System.
Availability to work nights, weekends, and holidays.
Positive, engaging personality, and professional appearance.
Basic math and computer skills.
Exceptional interpersonal and communication skills.
Strong task and time management abilities.
Eye for detail and understanding of drink mixing tools and techniques.
Ability to stand, walk, bend, etc.
for extended periods, and lift heavy objects.
Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Must be physically fit.
Must have good knowledge of beverages and cocktails.
Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.