Banqueting And Reservations Coordinator

Key Responsibilities:Communicate with guests and Central Reservations to maximize revenue and deliver exceptional service.Manage all aspects of group and function bookings, ensuring smooth operations across departments.Anticipate guests needs, providing first-class experiences and creating memorable moments.Maintain a high level of guest satisfaction through attentive service and prompt response to requests.Build and foster effective relationships, promoting the lodge's culture and values.Requirements:Minimum Matric; tertiary education in Hospitality is advantageous.At least 3 years of experience in the hospitality industry with a proven track record.Working knowledge of OPERA PMS is required.Excellent communication, customer service, and organizational skills.Ability to conduct site educationals and meetings confidently and professionally.Valid RSA ID and a valid Drivers License (beneficial).Dynamic self-starter with strong negotiation skills.Proficient in English, with excellent verbal and written communication skills.Team player with a high level of dedication and professionalism.Strong computer literacy.