Banqueting And Reservations Coordinator

Key Responsibilities: Communicate with guests and Central Reservations to maximize revenue and deliver exceptional service. Manage all aspects of group and function bookings, ensuring smooth operations across departments. Anticipate guests needs, providing first-class experiences and creating memorable moments. Maintain a high level of guest satisfaction through attentive service and prompt response to requests. Build and foster effective relationships, promoting the lodge's culture and values. Requirements: Minimum Matric; tertiary education in Hospitality is advantageous. At least 3 years of experience in the hospitality industry with a proven track record. Working knowledge of OPERA PMS is required. Excellent communication, customer service, and organizational skills. Ability to conduct site educationals and meetings confidently and professionally. Valid RSA ID and a valid Drivers License (beneficial). Dynamic self-starter with strong negotiation skills. Proficient in English, with excellent verbal and written communication skills. Team player with a high level of dedication and professionalism. Strong computer literacy.